Please note:

Leeds Building Society only accepts mortgage applications from intermediaries where they are providing an advised sales service, with the exception of Buy to Let & Holiday Let applications. It is the responsibility of the intermediary to ensure that all applicable law including, without limitation, the Financial Conduct Authority rules on advised mortgage sales are complied with including, without limitation, the provision of adequate explanations.

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Secure Email Service

You can use this facility to send and receive information to and from Leeds Building Society, knowing that the content and any attachments will always be transmitted securely.

Secure mail works by sending you an encrypted email. By encrypting the email we can be sure that it can only be read by you. The message is automatically de-crypted when you click on the link embedded in the email. You will not need to install any software on your systems to use our secure mail service.

We strongly recommend that you use this service to communicate with us about your clients and mortgage cases. You can also use this service to send us copies of scanned documents.

You can only use our secure mail service to contact people within the Society, that is to email addresses ending in @leedsbuildingsociety.co.uk. You cannot use it to send secure messages to an email address outside the Society.

Signing up for the service

To sign-up for our secure mail service please go to: https://voltage-pp-0000.leedsbuildingsociety.co.uk/login

  • You will be taken to a log in screen.
  • Enter your email address and click on ‘Sign in’
  • If your email address has not already been registered for our secure mail service you will be taken to a screen asking you to set-up your account.
  • Type in your name, then choose a password and recovery question & answer.
  • Once you have completed this process you will be able to send and receive messages securely from us, using this service.

Password set-up

The password you set up for secure mail should be at least six characters long. You can change it whenever you like by following the link ‘Forgot your password or need to change it’ on the secure mail login page.

Recovery question

To set-up a recovery question simply pick a question from the list on screen and then type in your answer. The recovery questions will enable you to re-set your password if you forget it.

Forgotten password

If you have forgotten your password simply click on the link that says ‘Forgot your password or need to change it?’ on the secure mail login page. Once you have answered your recovery question you can set-up your new password immediately.

If you can’t remember your recovery question, please call our Online Support Team on 0113 216 7491 with details of the email address you registered with us.

Opening a mail you’ve received

Each time we send you a secure mail you will receive an email from us with an attachment. Just click on the attachment to open up the secure mail service, enter your password and your secure mail message will be displayed on your screen.

Replying to a mail you’ve received

You can reply to a secure mail we have sent to you by clicking on the reply button.

Please remember that you can only use secure mail to reply to addresses registered at leedsbuildingsociety.co.uk. Please ensure that your e-mail is always sent to lbssecurecomms@leedsbuildingsociety.co.uk. All e-mails relating to new or ongoing Leeds Building Society mortgage applications must be sent to this address.

You can also send a copy of your reply to your own mailbox, by clicking on the ‘Copy me’ link.

Creating a new mail message

To create a new secure e-mail and send it to us go to: https://voltage-pp-0000.leedsbuildingsociety.co.uk/login

You will be asked to enter your password to login to the secure mail service. Once you have logged in, you can create a secure mail.

Please ensure that your e-mail is always sent to lbssecurecomms@leedsbuildingsociety.co.uk. All e-mails relating to new or ongoing Leeds Building Society mortgage applications must be sent to this address and must always quote the mortgage application/account number in the Subject line. This will help us to process your enquiry or case update as soon as possible.

We recommend you save this address to your favourites to make it easier to access each time you need to contact us.

Sending attachments using secure mail

You can attach documents in any standard format (e.g. Word, Excel, pdf, html, jpg) and send them to us securely. We would however ask that you do not send documents, which include attachments that total over 10mb in size. In this case, please send us separate e-mails with attachments of a smaller size.

Please ensure that your e-mail is always sent to lbssecurecomms@leedsbuildingsociety.co.uk. All e-mails relating to new or ongoing Leeds Building Society mortgage applications must be sent to this address and must always quote the mortgage application/account number in the Subject line. This will help us to process your enquiry or case update as soon as possible.

Can’t send or receive any secure mail from us?

In some instances it is possible that your IT set-up will not allow you to receive secure mail messages from us. If you have trouble receiving our secure mail, please refer to the attached guide, which includes advice for some of the most common queries:
Secure Email Help

Alternatively, contact our Online Support Team on 0113 216 7491.They may need to ask to speak to whoever is responsible for your IT systems.