Data Accuracy - Affordability
Following the change to the use of a full affordability model earlier this year, we are seeing cases where the application data input (particularly around existing credit commitments and household composition), is inaccurate. This means we cannot give an accurate decision to lend. When these cases are referred for an AIP, we will refer back to you to edit the AIP screens to ensure the data is correct and the appropriate affordability calculation can be carried out. Please ensure that you input the correct information to ensure that we can provide you with a timely and accurate decision and avoid potential issues later in the process.
In addition, you should ensure that the correct customer name(s), date(s) of birth and address history are input as subsequent corrections may result in a second credit footprint on the customers credit file.