Brokers welcome longer opening hours at Leeds Building Society
Intermediaries have responded positively to longer opening hours by Leeds Building Society’s mortgage service desk.
Late last year the Society extended opening hours to 8am until 8pm, seven days a week, and brokers have been taking advantage of the extra flexibility this offers.
“We are always looking at ways to improve our service and listen carefully to feedback from our intermediary partners about how we can do this,” said Louisa Sedgwick, Head of Intermediary Distribution.
“We’d already improved our service by extending the size of the intermediary team, including introducing more telephone BDMs.
“The expert advice and support they offer complements the service provided by their on-the-road colleagues and we know brokers appreciate there is always help at the end of the phone.
“The longer opening hours have been well-received and are part of the Society’s commitment to supporting our excellent product range with exceptional customer service.”