|
 |
|
|
|
Leeds Building Society has further improved its communication to deliver an even better service and make your client’s mortgage offers much more accessible to you. This enhancement allows for fully automated secure e-mail of mortgage offers to you during normal working hours. This process should help remove delays in you receiving mortgage offers…especially during times of Christmas post delays! Please note that this facility will use the same contact details as our existing e-mail case tracking service and so if you already receive these updates, you will also now receive offers automatically by e-mail. When you receive a secure e-mail from us simply follow the simple instructions to set your own password, which you must then use to open all subsequent secure e-mails from Leeds Building Society. Following this change, please note that paper copies of mortgage offers will no longer be posted to you, unless either you have opted out of the service or we do not hold a valid e-mail address for your company. If you forget your password for the secure e-mail process, or have any problems accessing offer documents, please contact our Intermediary Support Centre on 01543 418104 Coming Soon... Leeds Building Society will also introduce secure e-mailing of your client’s ‘to do list’ (outstanding items required for offer) in the near future, so please let us know if you have recently changed your e-mail address, or no longer wish to opt out of receiving e-mails from us. You will also soon be able to provide your feedback on our services through an automated link from the case update e-mail you receive at the offer stage of each mortgage application.
|
|---|
