Information

This website is for use by FSA authorised intermediaries only. If you are a customer please visit our customer website »

Leeds Building Society Intermediary Services

Online Support - Frequently Asked Questions

We are delighted to be able to offer you a fully Online Intermediary application service. This page is designed to help you get the most out of our system.

Below are a list of our frequently asked questions, simply click on the question to display the answer.

How do I register to use the service?

Please follow the online web registration form from the below link: http://www.leedsbuildingsociety.co.uk/introducers/register.html

Why is the product I want not in the drop down box?

This could be for a number of reasons including:

  • The product has been withdrawn
  • The LTV limit attached to the product has been exceeded
  • You have chosen an incorrect type of mortgage eg stated it is a Buy to Let when it is a residential

To review and edit the application please view our downloadable help file: PDF Document How to amend an AIP » If you are still having problems finding your product please call us on 0113 216 7491 EXT.1

What cases can't I submit online?

At the moment our system does not support the following types of cases:

  • Guarantor
  • 3 or more applicants
  • Ported

To obtain a KFI for these cases you will need to use the ‘KFI requests’ button from the top menu

I've forgotten my password/My password is locked out. What do I do?

Please call 0113 216 7491 EXT.1 to have your password reset.

I've been ‘timed-out’ - why?

Your account will time out if it is inactive for a period of 15 minutes, you will be logged out and you will need to log back in. If you were inputting a mortgage application and you had gone past the first three pages everything you have input will be saved however if you have not you will need to start the application again.

How do I sign-up for your secure mail service?

The Society’s preferred method of communication is secure email. To find out more about Leeds' secure mail please read: PDF Document FAQ’s on Secure mail »

How do I get a case update?

On the application you are processing you should see Account/Application status this will give you a general idea of what stage the application is at if you would like a full update please contact 0113 225 7889.

What do I do if I have submitted my case and I need to change the property to be mortgaged?

The case will have to be reinput as a new application. You can reference the old application in the additional information section and we will be able to transfer any previously submitted documents assuming they are still in date.

How do I amend a case that has already been offered?

Simply reply to one of our secure e-mails stating the mortgage account number and details of the amendment required.

How do I arrange payment of mortgage fees?

There is a section in the mortgage application were you will need to input the card details to pay the fees however if you are unable to do this please call 0113 225 7889 to pay them.

How do I obtain a Decision In Principal (DIP)?

Please view the following link for a step by step guide on how to do this: PDF Document How to start a new DIP »

How do I print a copy of the application?

When in the main introducer menu under the application you are working on if you have fully submitted the case you will see ‘print application’ however we do not offer the facility to do so until you have fully submitted the application.

How do I create a new Key Facts Illustration (KFI)?

Please view the following step by step guide on how to do this: PDF DocumentHow to obtain a KFI »

Why are you not processing my case?

Your case will not be processed until you have paid the full valuation, booking fees and sent in the required documentation.

How do I add a Lending Partner to my account?

Please email registrations@leedsbuildingsociety.co.uk quoting your customer number and details of the clubs to be added.

How do I choose the fee free standard re-mortgage solicitors?

Please view the following step by step guide on how to do this: PDF Document How do I choose the fee free standard re-mortgage solicitors »

How do I amend a Decision In Principle (DIP)?

Please view the following step by step guide on how to do this: PDF Document How to amend an AIP »

How do I correct an invalid Decision In Principle (DIP)?

Please view the following step by step guide on how to do this: PDF Document How to correct an invalid DIP »

How do I change the case from a single to joint application?

You will be able to change or edit most of the information in your application before submitting it however once you have selected either Joint or Sole application this CANNOT be amended. If you do wish to change this information you will be required to begin a new DIP.

How do I get a KFI for a Ported/Guarantor or more than two applicant case?

Unfortunately as these cases cannot be processed online you will need to click on the ‘KFI requests’ Link from the top menu.

I've tried logging into my account but get the message "Cookies appear not to be enabled on your browser. Please enable cookies and try the logon procedure again.

A cookie is a small text file that is created and stored on the hard drive of your computer. We would like to assure customers that the cookies we use do not contain your personal information and are only used to improve our service to you.

Leeds Building Society uses cookies to track the number of users visiting our site and their progress through certain pages. This information allows us to design the site specifically to suit our users needs. We also use cookies to make sure pop-up windows only appear a limited number of times. For help in enabling or disabling cookies in the Internet Explorer browser please click the link below:

For help in enabling or disabling cookies in the Internet Explorer browser please click the link below:

PDF Document View help with Internet Explorer »

If you have enabled Cookies and continue to get this message there may be a problem with your log-in details. Please call 0113 2167491 to have your password unlocked or reset.

This website is for use by FSA authorised intermediaries only. If you are not an FSA authorised intermediary and would like further information about our products or services, please visit www.leedsbuildingsociety.co.uk. If you are an FSA authorised intermediary and you reproduce any of the information on this website to be used with or to advise customers, then you must ensure that it complies with the Financial Services Authority's rules and guidance on financial promotions.

Opens in a new window Opens a page on the direct customer site in a new window.

Find out more about the Financial Services Compensation Scheme
Useful Links:
Site Map
About Us
News Opens in a new window
Careers Opens in a new window
Other Services:
Direct Customer Website
Gibraltar
Ireland
© Leeds Building Society