This website is for use by FCA authorised intermediaries only. If you are a customer please visit our customer website »
We are delighted to be able to offer you a fully Online Intermediary application service. This page is designed to help you get the most out of our system.
Below are a list of our frequently asked questions, simply click on the question to display the answer.
Please follow the online web registration form from the below link: http://www.leedsbuildingsociety.co.uk/introducers/register.html
This could be for a number of reasons including:
To review and edit the application please view our downloadable help file: How to amend an AIP » If you are still having problems finding your product please call us on 0113 216 7491 EXT.1
At the moment our system does not support the following types of cases:
To obtain a KFI for these cases you will need to use the ‘KFI requests’ button from the top menu
Please call 0113 216 7491 EXT.1 to have your password reset.
Your account will time out if it is inactive for a period of 15 minutes, you will be logged out and you will need to log back in. If you were inputting a mortgage application and you had gone past the first three pages everything you have input will be saved however if you have not you will need to start the application again.
The Society’s preferred method of communication is secure email. To find out more about Leeds' secure mail please read: FAQ’s on Secure mail »
On the application you are processing you should see Account/Application status this will give you a general idea of what stage the application is at if you would like a full update please contact 0113 225 7889.
The case will have to be reinput as a new application. You can reference the old application in the additional information section and we will be able to transfer any previously submitted documents assuming they are still in date.
Simply reply to one of our secure e-mails stating the mortgage account number and details of the amendment required.
There is a section in the mortgage application were you will need to input the card details to pay the fees however if you are unable to do this please call 0113 225 7889 to pay them.
Please view the following link for a step by step guide on how to do this: How to start a new DIP »
When in the main introducer menu under the application you are working on if you have fully submitted the case you will see ‘print application’ however we do not offer the facility to do so until you have fully submitted the application.
Please view the following step by step guide on how to do this: How to obtain a KFI »
Your case will not be processed until you have paid the full valuation, booking fees and sent in the required documentation.
Please email firstname.lastname@example.org quoting your customer number and details of the clubs to be added.
Please view the following step by step guide on how to do this: How do I choose the fee free standard re-mortgage solicitors »
Please view the following step by step guide on how to do this: How to amend an AIP »
Please view the following step by step guide on how to do this: How to correct an invalid DIP »
You will be able to change or edit most of the information in your application before submitting it however once you have selected either Joint or Sole application this CANNOT be amended. If you do wish to change this information you will be required to begin a new DIP.
Unfortunately as these cases cannot be processed online you will need to click on the ‘KFI requests’ Link from the top menu.
A cookie is a small text file that is created and stored on the hard drive of your computer. We would like to assure customers that the cookies we use do not contain your personal information and are only used to improve our service to you.
For help in enabling or disabling cookies in the Internet Explorer browser please click the link below:View help with Internet Explorer »
If you have enabled Cookies and continue to get this message there may be a problem with your log-in details. Please call 0113 2167491 to have your password unlocked or reset.
Opens a page on the direct customer site in a new window.