This website is for use by FSA authorised intermediaries only. If you are a customer please visit our customer website »
You can use this facility to send and receive information to and from Leeds Building Society, knowing that the content and any attachments will always be transmitted securely.
Secure mail works by sending you an encrypted email. By encrypting the email we can be sure that it can only be read by you. The message is automatically de-crypted when you click on the link embedded in the email. You will not need to install any software on your systems to use our secure mail service.
We strongly recommend that you use this service to communicate with us about your clients and mortgage cases. You can also use this service to send us copies of scanned documents.
You can only use our secure mail service to contact people within the Society, that is to email addresses ending in @leedsbuildingsociety.co.uk. You cannot use it to send secure messages to an email address outside the Society.
To view more information on the help topics below, click the 
icons next to the topic you would like more details on to display or hide the information. Alternatively you can
download our PDF user guide »
Signing up for the service
To sign-up for our secure mail service please go to:
https://voltage-pp-0000.leedsbuildingsociety.co.uk/login
You will be taken to a screen which looks like this:
Enter your email address and click on 'Sign in'
If your email address has not already been registered for our secure mail service you will see a screen like this, asking you to set-up your account.
Type in your name, then choose a password and recovery question & answer.
Once you have completed this process you will be able to send and receive messages securely from us, using this service.
Password set-up
The password you set up for secure mail should be at least six characters long. You can change it whenever you like by following the link 'Forgot your password or need to change it' on the secure mail login page.
Recovery question
To set-up a recovery question simply pick a question from the list on screen and then type in your answer. The recovery questions will enable you to re-set your password if you forget it.
Forgotten password
If you have forgotten your password simply click on the link that says 'Forgot your password or need to change it?' on the secure mail login page. Once you have answered your recovery question you can set-up your new password immediately.
If you can't remember your recovery question, please call our Online Support Team on 0113 216 7491 with details of the email address you registered with us.
Opening a mail you've received
Each time we send you a secure mail you will receive an email from us with an attachment. Just click on the attachment to open up the secure mail service, enter your password and your secure mail message will be displayed on your screen.
Replying to a mail you've received
You can reply to a secure mail we have sent to you by clicking on the reply button.
Please remember that you can only use secure mail to reply to addresses registered at leedsbuildingsociety.co.uk. Please ensure that your e-mail is always sent to lbssecurecomms@leedsbuildingsociety.co.uk. All e-mails relating to new or ongoing Leeds Building Society mortgage applications must be sent to this address.
You can also send a copy of your reply to your own mailbox, by clicking on the 'Copy me' link.
Creating a new mail message
To create a new secure e-mail and send it to us go to:
https://voltage-pp-0000.leedsbuildingsociety.co.uk/login
You will be asked to enter your password to login to the secure mail service. Once you have logged in, you can create a secure mail.
Please ensure that your e-mail is always sent to lbssecurecomms@leedsbuildingsociety.co.uk. All e-mails relating to new or ongoing Leeds Building Society mortgage applications must be sent to this address and must always quote the mortgage application/account number in the Subject line. This will help us to process your enquiry or case update as soon as possible.
We recommend you save this address to your favourites to make it easier to access each time you need to contact us.
Sending attachments using secure mail
You can attach documents in any standard format (e.g. Word, Excel, pdf, html, jpg) and send them to us securely. We would however ask that you do not send documents, which include attachments that total over 10mb in size. In this case, please send us separate e-mails with attachments of a smaller size.
Please ensure that your e-mail is always sent to lbssecurecomms@leedsbuildingsociety.co.uk. All e-mails relating to new or ongoing Leeds Building Society mortgage applications must be sent to this address and must always quote the mortgage application/account number in the Subject line. This will help us to process your enquiry or case update as soon as possible.
Can't send or receive any secure mail from us?
In some instances it is possible that your IT set-up will not allow you to receive secure mail messages from us.
If you have trouble receiving our secure mail, please refer to the attached guide, which includes advice for some
of the most common queries:
http://www.leedsbuildingsociety.co.uk/introducers/pdf/Help-secure-mail.pdf
Alternatively, contact our Online Support Team on 0113 216 7491.They may need to ask to speak to whoever is responsible for your IT systems.
This website is for use by FSA authorised intermediaries only. If you are not an FSA authorised intermediary and would like further information about our products or services, please visit www.leedsbuildingsociety.co.uk. If you are an FSA authorised intermediary and you reproduce any of the information on this website to be used with or to advise customers, then you must ensure that it complies with the Financial Services Authority's rules and guidance on financial promotions.
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