Electronic Identity Verification

Under regulations for the prevention and detection of financial crime, we have a responsibility to verify the identity of each person before opening an account.

We do this so that we meet the regulations for the prevention and detection of financial crime to help prevent fraudsters from misusing financial products and services.

I'm an existing customer, why do you need to verify my identify?

To keep your accounts safe we need to identify you before we can open a new account or give access to your accounts.

What if you can't identify me electronically?

If we can't verify your identity electronically, we'll ask you to provide us with additional documentation.

Why couldn't you identify me?

There could be various reasons we couldn't identify you.

We use Experian credit reference agency for our identity checks. They may check the details supplied against any database (public or otherwise) to which they have access.

Unfortunately we are unable to provide any information relating to their files, however, you have the right to apply directly to them for details of information which they hold about you.