How we protect you

We use various security measures to protect your money and personal information.

Identity Verification:

  • We always verify the identity of new customers by completing an electronic identity check and/or asking for Identification.

  • Whenever you contact us in relation to your accounts we will always verify your identity before disclosing personal information.

  • Your security details (such as customer ID, password) are unique to you.

  • Whenever we contact you we will never ask your account number.

Our online security:

  • The information you provide to us using our online services is protected by SSL technology encryption - meaning your data will be sent securely to us.

  • We’ll not allow access to your Online Banking, if 3 incorrect log-in attempts are made, to stop fraudsters making repeated attempts to get into your accounts.

  • We will automatically disconnect you from our secure pages if you are inactive for more than 15 minutes, protecting you from someone else accessing your session.

  • Every time you log in to your online account, we will show the date and time you've last logged on.

Fraud monitoring:

  • We monitor transactions to help detect any potential fraudulent and suspicious behaviour on our members accounts.

  • If we find unusual activity in regards to your transactions or changes to your account information, we may contact you to verify your requests. Until you confirm the activity we may hold the process. So, keep your details with us up to date to avoid any inconvenience.

  • Remember - If we contact you we'll never ask for your login details or full password.

Report Fraud

If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us please report it to us immediately.

0113 225 7777(Lines open 24 hours a day.)

We may monitor or record our calls for security purposes.

You can also report this to Action fraud on 0300 123 2040 (Lines open 24 hours a day.)

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