Coronavirus scams: what they are and how to avoid them

Last updated: 15th June 2020

We know this is a confusing and worrying time for many people. And this can make us feel desperate for help or good news. Sadly, this presents a perfect opportunity for fraudsters to try to take advantage.

We want to do everything we can to help protect you. So we’ve put together some information on what fraudsters might do and how you can stop them in their tracks.

Stay safe from COVID-19 message with padlock and warning symbols

What are some examples of coronavirus fraud?

We’re facing all kinds of new challenges – including illness, financial uncertainty and restrictions on leaving our homes. And that’s reflected in the wide range of scams that are being used. Here are some examples:

  • NHS test and trace. Scammers might pretend to be contacting you from the test and trace service. Remember that genuine NHS test and trace callers will never ask you to provide financial details or passwords, give social media identities or login details, dial a premium rate number, buy a product, download software, or tell you to access any website that doesn’t belong to the NHS or the Government.
  • Online sellers. Some scammers are advertising cars or pets online. They insist that the buyer can’t see the car or pet in person, due to the social distancing restrictions. They then convince the buyer to make a payment in advance, but they never provide what was paid for.
  • Miracle cures and treatments. For example, someone could ask you to pay for a test or treatment for coronavirus. Or they could claim to be a government programme raising funds to develop a vaccine.
  • Claiming money back on holidays. Lots of people have had to cancel travel plans because of coronavirus. Watch out for anyone claiming they can help you get your money back.
  • Financial support from HMRC. While it’s true that the Government has introduced new measures, you should be very wary of any contact claiming to be from HMRC. They might be offering a tax refund, for example – but they’re actually just trying to steal your details. 
  • Fake masks, hand sanitiser and medical equipment. It can be hard to find face masks and hand sanitiser in shops. Fraudsters know this, and they’re exploiting it by pretending to sell these things or by selling inferior products at high prices.
  • Coronavirus information. There are new phone apps claiming they can provide information about the spread of the virus. Instead, they lock your phone and demand a ransom.
  • Working from home. Fraudsters are taking advantage of the fact that lots of people are now working from home. For example, they might contact you pretending to be from your IT department.
  • Lockdown measures. Some people have received text messages, supposedly from the Government, saying they’ve left their home too many times. Some of these are demanding penalty payments.
  • Offers of help. Lots of people are just being kind and neighbourly – but not everyone. Be wary if someone you don’t know offers to pick up shopping or medication for you and asks for money upfront. They might just disappear with your money.
  • Requests for your account details. Fraudsters might try to impersonate the police, your bank or your building society. Or they might try to convince you to move your money to a ‘safe account’, claiming that your bank or building society is at risk of collapse.
  • Rogue traders. Someone might appear at your door, claiming that they’re undertaking ‘emergency maintenance work’. They might offer to do some DIY tasks, which they’ll then charge a fortune for.

Bear in mind that these are just a few examples of scams, not a complete list. Scams are emerging and evolving every day, so it’s important to stay vigilant – even if you’re targeted with a scam you haven’t seen in this list.

Incoming phone call from unknown caller

How might I be targeted?

Unfortunately, there are all kinds of ways fraudsters can try to scam you. Here are just some examples of how they might make contact:

  • On your doorstep – someone might impersonate a healthcare worker, an emergency maintenance worker, or even the police.
  • Through an email – you might receive an email that looks like it’s from the Government, your bank or building society, or your utilities provider.
  • Over text – you may get a text saying it’s from the police or a research organisation on behalf of the Government.
  • By post – you could receive a letter claiming your benefits will be stopped unless you call a certain phone number.
  • Over the phone – someone might call you pretending to be from your bank or building society, or an NHS test and trace caller.
  • Through an app – you might see apps claiming they can provide information about the spread of the virus.
  • On social media – you may come across scam sellers, who take your money but never provide you with the goods you’ve paid for.

Doorbell ringing

What can I do to protect myself?

  • Be cautious and make sure you know who you’re speaking to. Don’t be afraid to hang up, bin it, delete it or shut the door.
  • Take your time. Don’t be rushed into making quick decisions.
  • Ask questions. If someone claims to represent a charity, ask them for ID. Check with family and friends before accepting offers of help if you’re not sure.
  • Watch out for fake news. Only use trusted sources such as gov.uk or nhs.uk websites. Make sure you type the web addresses in and don’t click on links in unsolicited emails.
  • Only buy goods from legitimate retailers. Take a moment to think before parting with your money or personal information. Don’t be forced to make direct bank payments on sites such as eBay.
  • Know who you’re dealing with. If you need help, talk to someone you know or get in touch with your local council.
  • Protect your financial information. Never give your bank card or PIN to a stranger. And never make payments or give details without making sure you know who you’re dealing with.

Lanyard surrounded with question marks

What if I think I've already been scammed?

If you think you’ve been a victim of fraud, report it to Action Fraud on 0300 123 2040. And if you need advice, all the Citizens Advice Consumer Helpline on 0808 223 1133.

It’s also important that you report it to your bank or building society. If that's us, please get in touch. Don’t feel embarrassed or ashamed to report it, it can happen to anyone. And we’ll do all we can to help.

If you’re in immediate danger, call the police on 999.

Messages popping up on a phone with warning symbols

How can I support someone with dementia?

People with dementia can be more vulnerable to scams. So it’s especially important to look out for our neighbours and loved ones with dementia at this time. Our charity partner, Dementia UK, has some advice on how to help someone who’s at risk of being scammed:

Set up reminders

Put a notice on the inside of their front door or near the phone, reminding them to check in with a trusted friend or family member if a stranger asks them for something. It’s important not to overwhelm them with too many lists or instructions. Writing a straightforward warning in red could help to make it more memorable.

Use a community alarm

You could consider a ‘community alarm’ as well, in the form of a pendant. The person can press it if they feel concerned by a caller, to notify family members and emergency services.

Block suspicious numbers

Most phone providers have a system that can protect people from scam callers, by blocking unknown or withheld numbers. Get in touch with the person’s provider to find out more.

Speak to an Admiral Nurse

If you have any concerns about a person with dementia getting scammed, or around the condition in general, then get in touch with the Admiral Nurse Dementia Helpline. You can call them on 0800 888 6678 or email them at helpline@dementiauk.org.

 

Where can I find more information?

We’ve got plenty of tips, information and other resources to help you protect yourself against fraud.

If you want to learn more about different types of scams and how to protect yourself and others, take a look at the Friends Against Scams website and complete their free online training.

 

This article is intended as summary information only. No reliance should be placed on this article.