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Doing the right thing

Last updated: 8th March 2021

Fairness, transparency and good ethical practice remain at the heart of everything we do. We’re committed to doing the right thing for our members, colleagues and the world around us.

We're leading the way when it comes to Fair Tax

Tax funds the services we all rely on, like education, social care and health. The pandemic has demonstrated just how important these public services are to us all.

We’re committed to being open and honest about our tax reporting – paying the right amount of tax, at the right time, and in the right places. We were very proud to be the first high street financial services provider to be accredited with the Fair Tax Mark in 2018, and were reaccredited for the third time in June last year.

It's important to us that you trust us to do the right thing, and we think this accreditation means exactly that. Find out more about our tax strategy.

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We all have a responsibility to act in our planet's best interests

It’s important to us to protect our planet, which is why we purchase 100% renewable electricity for all our branches. It’s one of the reasons we’ve held the Carbon Trust Standard for Carbon since 2018. This demonstrates our commitment to minimising our carbon footprint, and we’re one of only two building societies to have this certification. 

This year, we’re moving into a new head office in Leeds city centre. Our contractor, a company called Graham, has worked hard over the past 18 months to transform an existing building on Sovereign Street, with our carbon footprint in mind. Much of the existing building exterior has been replaced with glass, which increases the amount of natural light by 50% and reduces our reliance on artificial lighting.

We worked with a Leeds-based company to upcycle waste glass and timber to create worktops and other fixtures. As a result, 97% of the material removed during construction has been recycled.

Find out more about how we’ve reduced our carbon footprint.

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There’s nothing better than our members telling us we’re getting it right

We’re proud to have been Gold Ribbon accredited by Fairer Finance, a consumer group committed to creating a fairer financial services market.

This ribbon means we’re rated by you as one of the best savings providers in the UK for customer experience. This is the sixth time we’ve been accredited, which demonstrates our commitment to transparency and making your lives easier wherever we can. Learn more about our Fairer Finance award.

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This article is intended for information purposes only and is accurate at the time of publication. It’s always advisable to verify any information you take before relying on it.