You told us, we listened
We're always thinking about ways to help make it easier for you to manage your money, which is why we asked you to share your thoughts on how we could improve our online experience. Hundreds of you took part, and the results are in*! Take a look at just some of the improvements we've made in response.
You asked for...
...more online access to your accounts
Over 60% of respondents said they wanted online access to their accounts. We’re pleased to say that this facility is now available on most of our accounts. If you haven’t registered yet it’s easy to do. Find out how you can register online.
...hints and tips on getting the most from your money
More than half of you wanted to see more hints and tips. We’ve since made further enhancements to our Knowledge Base, where you can find a wealth of articles that are packed full of great ideas and information to help you get the most from your money. Keep an eye on our eNewsletter too – we featured some top tips to get you ready for summer in August, a Guide to Understanding Savings Tax this month and there’ll be more articles in the future.
...interactive tools and content
We know that getting involved can make life a little more interesting, and can often be the best way to learn. Many of you agreed and wanted to see more interactive tools and content on our website.
To take a look at the trends and changes in the UK property market over the last 12 months, check out our interactive Property Guide.
WARNING: YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
For savers, we have some great new videos explaining the world of saving that are definitely worth watching, especially for those who are new to saving.
We're constantly working to make sure what's on our website is as interesting and useful for you as possible, so keep your eye on our website and eNewsletter for exciting updates.
We’re committed to putting our members first and that means more than just looking after your money. We’re currently exploring and testing potential benefits we can offer our members and we’ll update you when we can.
For more on what it means to be a member, take a look at Your Society.
*Survey conducted by Leeds Building Society, using SurveyMonkey, June 2015.
**Savings stock data from CACI's Current Account and Savings Database (CSDB), April 2015 – CACI is an independent company that provides Financial Services benchmarking data and covers 85% of the high street cash savings market.
***92% customer satisfaction achieved by surveying over 700 respondents in the customer satisfaction survey between January 2015 and March 2015.