Back to February 2018

Lara is named Society’s adviser of the year

Lara Maley, who is based at Leeds Building Society’s Bristol branch, is celebrating after being named the Society’s Customer Adviser of the Year for 2017.

These awards, now in their eighth year, recognise colleagues working in the branch network and direct mortgage team, who delivered outstanding customer service during the year.

Lara, who is a Senior Customer Service Adviser, was praised for her supportive attitude, exceptional service to members and her willingness and ability to take on new challenges.

Graham Binns, Head of Leeds Building Society’s Branch Network, said: “Lara does all she can to ensure our members receive fantastic customer service.

“She is always willing to step in to help colleagues and members have praised her positive and supportive approach.

“I am pleased her dedication and expertise have been recognised with this award.”

Twenty customer advisers, nominated by their regional managers, attended the awards at the Society’s head office in Leeds.

“I’m delighted to receive this award, especially given the quality of the other deserving nominees,” Lara said.

“I love working with our members and am always thrilled when I can help provide the best outcome for them. My thanks should also go to my colleagues and managers for their continued help, relentless support and belief in me.

“I feel very honoured and still a little overwhelmed to win Adviser of the Year 2017.”


Notes to Editors

(L-R) Peter Hill, Leeds Building Society Chief Executive Officer, is pictured with Lara Maley, the Society’s Customer Adviser of the Year for 2017.

Leeds Building Society was named Best Building Society Savings Provider in the Moneyfacts Awards for 2017, having also won this title in 2016.

Leeds Building Society won the title of Best Shared Ownership Mortgage Lender in the 2017 What Mortgage Awards, its second consecutive year of success in this category.