Mortgage Processing - Current Service Standards

11/9/2026 at 10.40am

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2 working days

  • Offer Turnaround

    Residential: 8 working days Affordable Housing: 12.1 working daysBTL: 8.5 working days Porting cases (residential): 12 working days Porting cases (affordable housing): 15 working days

  • Telephone Service Level

    1 minute 19 seconds