Mortgage Processing - Current Service Standards

17/03/2026 at 8.45am

Timescales are based on an average

Please note that these timescales are an average based on the last 7 working days.

Some cases may go outside of this average.

Underwriting Turnaround

Excludes day of receipt, on average:
1.5 working days
Some applications won't require an underwrite.
Pre and Post Offer Correspondence

Excludes day of receipt, on average:
1.5 working days
Offer Turnaround
Residential: 9.4 working days Affordable Housing: 11.0 working daysBTL: 7.3 working days Porting cases (residential): 9.5 working days Porting cases (affordable housing): 11 working days
Telephone Service Level
0 minutes 37 seconds