Mortgage Processing - Current Service Standards

28/10/2025 at 08:45

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    1.5 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2.0 working days
  • Offer Turnaround

    Residential: 9.6 working days Affordable Housing: 12.2 working daysBTL: 14.9 working days Porting cases (residential): 10.32 working days Porting cases (affordable housing): 11.77 working days
  • Telephone Service Level

    0 minutes 59 seconds

Please note: