Mortgage Processing - Current Service Standards

2/4/2026 at 10.20am

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2.0 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2.0 working days

  • Offer Turnaround

    Residential: 10.0 working days Affordable Housing: 12.0 working daysBTL: 15.2 working days Porting cases (residential): 10.2 working days Porting cases (affordable housing): 11.9 working days

  • Telephone Service Level

    1 minute 22 seconds