Mortgage Processing - Current Service Standards
08/10/2025 at 10:00
Timescales are based on an average
Please note that these timescales are an average based on the last 7 working days.
Some cases may go outside of this average.
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Underwriting Turnaround
Excludes day of receipt, on average:
2.0 working daysSome applications won't require an underwrite.
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Pre and Post Offer Correspondence
Excludes day of receipt, on average:
1.5 working days -
Offer Turnaround
Residential: 10.1 working days Affordable Housing: 12.6 working daysBTL: 10.6 working days Porting cases (residential): 10.31 working days Porting cases (affordable housing): 12.76 working days -
Telephone Service Level
1 minute 2 seconds
Please note:
Leeds Building Society only accepts mortgage applications from intermediaries where they are providing an advised sales service, with the exception of Buy to Let & Holiday Let applications. It is the responsibility of the intermediary to ensure that all applicable law including, without limitation, the Financial Conduct Authority rules on advised mortgage sales are complied with including, without limitation, the provision of adequate explanations.