Mortgage Processing - Current Service Standards

16/02/2026 at 10.15am

Timescales are based on an average

Please note that these timescales are an average based on the last 7 working days.

Some cases may go outside of this average.

Underwriting Turnaround

Excludes day of receipt, on average:
1.0 working days
Some applications won't require an underwrite.
Pre and Post Offer Correspondence

Excludes day of receipt, on average:
1.0 working days
Offer Turnaround
Residential: 7.5 working days Affordable Housing: 11.4 working daysBTL: 8.9 working days Porting cases (residential): 7.7 working days Porting cases (affordable housing): 11.8 working days
Telephone Service Level
0 minutes 15 seconds