Mortgage Processing - Current Service Standards

28/08/2025 at 09:40

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    1.5 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    1.0 working days
  • Offer Turnaround

    Residential: 6.8 working days Affordable Housing: 11.1 working daysBTL: 11.3 working days Porting cases (residential): 7.32 working days Porting cases (affordable housing): 11.15 working days
  • Telephone Service Level

    0 minutes 15 seconds

Please note: