Mortgage Processing - Current Service Standards

16/6/2026 at 9.00am

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2 working days

  • Offer Turnaround

    Residential: 10.1 working days Affordable Housing: 12.7 working daysBTL: 11.5 working days Porting cases (residential): 10.1 working days Porting cases (affordable housing): 12.6 working days

  • Telephone Service Level

    1 minute 34 seconds