Mortgage Processing - Current Service Standards
18/12/2025 at 9.50am
Timescales are based on an average
Please note that these timescales are an average based on the last 7 working days.
Some cases may go outside of this average.
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Underwriting Turnaround
Excludes day of receipt, on average:
2 working daysSome applications won't require an underwrite.
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Pre and Post Offer Correspondence
Excludes day of receipt, on average:
2 working days -
Offer Turnaround
Residential: 7.5 working days Affordable Housing: 13 working daysBTL: 7.4 working days Porting cases (residential): 8.22 working days Porting cases (affordable housing): 13.1 working days -
Telephone Service Level
0 minutes 6 seconds