Mortgage Processing - Current Service Standards

07/08/2025 at 10:55

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    1.0 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    0.5 working days
  • Offer Turnaround

    Residential: 7.5 working days Affordable Housing: 13.0 working daysBTL: 10.4 working days Porting cases (residential): 7.55 working days Porting cases (affordable housing): 13.05 working days
  • Telephone Service Level

    0 minutes 3 seconds

Please note: