Mortgage Processing - Current Service Standards

12/12/2025 at 11.40

Timescales are based on an average

Please note that these timescales are an average based on the last 7 working days.

Some cases may go outside of this average.

Underwriting Turnaround

Excludes day of receipt, on average:
1.5 working days
Some applications won't require an underwrite.
Pre and Post Offer Correspondence

Excludes day of receipt, on average:
1.5 working days
Offer Turnaround
Residential: 6.7 working days Affordable Housing: 12.9 working daysBTL: 6.3 working days Porting cases (residential): 7.65 working days Porting cases (affordable housing): 13.07 working days
Telephone Service Level
0 minutes 5 seconds