Mortgage Processing - Current Service Standards

07/01/2026 at 9.15am

Timescales are based on an average

Please note that these timescales are an average based on the last 7 working days.

Some cases may go outside of this average.

Underwriting Turnaround

Excludes day of receipt, on average:
1.0 working days
Some applications won't require an underwrite.
Pre and Post Offer Correspondence

Excludes day of receipt, on average:
0.5 working days
Offer Turnaround
Residential: 9.8 working days Affordable Housing: 13.8 working daysBTL: 15.6 working days Porting cases (residential): 10.52 working days Porting cases (affordable housing): 13.83 working days
Telephone Service Level
0 minutes 6 seconds