How to submit a case
Here’s a handy guide to submitting a new case on Mortgage Hub. If you need any help, take a look at some frequently asked questions or call our Mortgage Service Desk.
Once you've submitted the application
You'll find the cases in progress on your welcome screen. You can search by surname, full name or case ID. Click on an application to see the case summary.
In the case summary you can see any case documents, edit the case details and track the progress of your application.
We'll pay the procuration fee through your chosen payment route. This will be paid the month after the funds have been released and the account opens.