Please note:

How to submit a case

Here’s a handy guide to submitting a new case on Mortgage Hub or Mortgage Extra. If you need any help, take a look at some frequently asked questions or call our Mortgage Service Desk.

Step 1. Review our criteria

Check that your application fits within our criteria by downloading the PDF or using our interactive tool. If you have any questions, please get in touch with your Business Development Manager.

Step 2. Use our affordability calculator

Get an idea of how much your client can borrow using our affordability calculator (excluding Buy to Let mortgages).

Find out how to calculate affordability for Limited Company Buy to Let cases.

Step 3. Log in

Log in to Mortgage Hub or Mortgage Extra. If you’re not currently registered, follow the instructions to the right of the login page. If you've already done this, you can go straight to login.

Step 4. Get a Decision in Principle (DIP)

If we accept the case, you'll then get a DIP certificate. We'll also let you know what documentation you'll need from your client.

Step 5. Choose a product

Choose and confirm your client's product.

Step 6. Submit a full application

Complete your application and pay fees where needed.

Once you've submitted the application

In Mortgage Hub, you'll find the cases in progress on your welcome screen. You can search by surname, full name or case ID. Click on an application to see the case summary, view any case documents, edit the case details and track the progress of your application.

In Mortgage Extra, you'll also find the cases in progress on your welcome screen in the ‘Retrieve an application’ section, or you can search by company name or case ID. Clicking on an application will show you what stage your case is in.

We'll pay the procuration fee through your chosen payment route. This will be paid the month after the funds have been released and the account opens.