Awards

We're committed to providing competitive products and a range of services aimed at meeting our members' needs and this shows in our 91% customer satisfaction rating*. But it's not just our members who think our service and products are great, take a look at some of the awards we've won in recent years.

2018

Fairer Finance Gold Ribbon awards our savings accounts on customer happiness and trust, along with our ability to handle complaints and explain things clearly. Read more about our Gold Ribbon award here.
The society is proud to be a Which? Recommended Provider for Savings Accounts. As the UK’s largest consumer body, Which? always has customers’ best interests at heart. So when they awarded us their highest accolade of Recommended Provider, it really was great news. Not just for us, but all our members too.
‘Best Building Society Savings Provider’ at the Moneyfacts Awards 2018
‘Best Shared Ownership Mortgage Lender’ at the What Mortgage Awards 2018
‘Best Building Society’ at the Your Mortgage Awards 2018
'Best Regular Savings Account Provider’ by Savings Champion 2018

2017

‘Best Building Society Savings Provider’ at the Moneyfacts Awards 2017
‘Best Shared Ownership Mortgage Lender’ at the What Mortgage Awards 2017
‘Best Building Society Mortgage Provider’ at the Your Mortgage Awards 2017
‘Best Building Society - Customer Service’ at the Personal Finance Awards 2017

2016

'Cloud Computing Innovation of the Year' at the FStech Awards 2016
'Product Innovation Award (Lenders)' at the 2016 Mortgage Finance Gazette Awards
'Innovation Award (Lenders)' at the 2016 Mortgage Finance Gazette Awards
'Best Use of Agile Outside of IT'and the ‘Best Lean Implementation’ in the Agile Portal Awards
'Best Regular Savings Account Provider 2016' by independent consumer advice website Savings Champion
‘Best Building Society Savings Provider’ at the Moneyfacts Awards 2016
‘Innovation in Personal Finance’ winner at the Moneyfacts Awards 2016
‘Best Shared Ownership Mortgage Lender’ winner at the What Mortgage Awards 2016

2015

'Best Regular Savings Account Provider 2015' by Savings Champion
'Innovation Award (Lenders)' at the 2015 Mortgage Finance Gazette Awards
'Best use of Technology (Lenders)' at the 2015 Mortgage Finance Gazette Awards
'Best Intermediary Lender' at the 2015 Mortgage Finance Gazette Awards
'Leadership Award, Peter Hill' at the 2015 Mortgage Finance Gazette Awards
'Highly Commended' for 'Best National Building Society' at the 2015 Mortgage Finance Gazette Awards
'Highly Commended' for 'Customer Service/Treating Customers Fairly (Lenders)' at the 2015 Mortgage Finance Gazette Awards
The Society is proud to have been the first financial services organisation to be accredited by the National Skills Academy for Financial Services for Service Excellence. Gaining this accreditation in Service Excellence involved being measured against a robust list of 30 statements and positive indicators. The accreditation, valid for two years, takes into account the Financial Conduct Authority's regulatory principles in the treatment of customers.

2014

Total of 607 Best Buys, including 234 for mortgages and 322 for savings.
'Highly Commended' for 'Best National Building Society' at the What Mortgage Awards 2014
'Highly Commended' for 'Best Lender Website' at the What Mortgage Awards 2014
'Mortgage Innovation Award' and 'Most Innovative Personal Finance Provider' at the Moneynet Personal Finance Awards 2014
'Innovator of the Year' at the Moneywise Magazine Mortgage Awards 2014

2013

Total of 767 Best Buys, including 165 for mortgages and 567 for savings
‘Best Buy-to-let Mortgage Provider’ at the Business Moneyfacts Awards 2013
‘Innovation Award for Lenders’ and ‘Best Intermediary Lender’ at the Mortgage Finance Gazette Awards
‘Best All Round Mortgage Provider’ at the 2013/2014 Personal Finance Awards

2012

Total of 1,621 Best Buys, including 1,054 for mortgages and 548 for savings
‘Best Regional Branch Network’ at the Your Money Direct Awards 2012
‘Best Regional Lender’ at the 2012 Legal & General Mortgage Club Awards
‘Best Use of Technology Award for Lenders’ at the Mortgage Finance Gazette Awards

2011

Total of 956 Best Buys, including 630 for mortgages and 315 for savings
‘Community Services Award for Large Lenders’ at the Mortgage Finance Gazette awards
‘Best Cash ISA Provider for Consistency of Rates’ and ‘Trusted Provider for cash ISA’s’ award at the 2011 Moneywise Customer Service Awards
‘Best Regional Lender’ at the Legal & General Mortgage Club Awards 2011
York branch named ‘Best Branch’ at the 2011 Consumer Moneyfacts Awards

2010

Total of 775 Best Buys, including 375 for mortgages and 348 for savings
‘Best Notice Account Provider’ and ‘Best No Notice Account Provider’ at the 2010 Moneyfacts Awards
‘Best Regional Branch Network’ at the Your Money Direct Awards 2010
‘Best Ecological/ Green Award’ at the Mortgage Finance Gazette Awards 2010
Awarded the ‘Carbon Trust Standard’ for reducing carbon emissions at our Head Office

2009

Total of 902 Best Buys, including 194 for mortgages and 649 for savings
‘Best Debt and Arrears Management Strategy’ at the Mortgage Finance Gazette awards
‘5-star award’ at the FT Adviser Online Service Awards
Prestigious award for our children’s savings accounts at the ‘Your Money’ consumer award

2008

Total of 453 Best Buys, including 274 for mortgages and 84 for savings
‘Most Promising New Product’ for the Inflation Buster at the Institute of Financial Services Innovation Awards 2008
Received ‘4 Stars’ at the Financial Adviser 2008 Awards for mortgage service

*Overall customer satisfaction is 91% in a survey of 4791 members from December 2017 and August 2018.