Our awards and accreditations
It’s important to us to be an organisation that truly meets our members’ expectations – and one they’re proud to be associated with, which is why winning awards is something we’re really proud of.
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Leading with Purpose award
We were awarded the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation. It demonstrates that our purpose isn’t something we pay lip service to, it’s something we passionately believe in. We believe that every generation deserves a place to call home, and want to play our part in helping that happen.
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What Mortgage - Best Shared Ownership Mortgage Lender
We know one size doesn’t fit all when it comes to mortgages. So we’ve made it our business to lend not only within the mainstream market, but also to people whose needs are a little less straightforward. In fact, we’ve won the What Mortgage Best Shared Ownership Mortgage Lender award nine years running (2015-2024).
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Good Business Charter
We strive to be responsible in everything we do. That’s why we’re proud to have been accredited with the Good Business Charter, which recognises and champions responsible business behaviour for the benefit of people and planet. This accreditation demonstrates our continued commitment to our members, colleagues, communities, suppliers and the environment, for example by paying our colleagues the Real Living Wage and supporting their wellbeing.
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Fair Tax Accreditation
It’s especially important that our members trust us to do the right thing. So we’re proud to announce that we're the first national high street financial institution to receive the Fair Tax Mark, because we’re committed to responsible tax practice.
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NECCA Award for Contact Centre of the Year
We love providing our members with the great service they deserve and understand the importance of being there to support when it matters. That's why we’re proud to have won Contact Centre of the Year 2024 at The North East Contact Centre Awards (NECCA). This award demonstrates just how strong our customer service offering is, proving we’re available to help - and always eager to resolve issues via our customer contact channels.
Your property could be repossessed if you don't keep up your mortgage repayments.
