Our awards and accreditations

What Mortgage - Best Shared Ownership Lender

We know one size doesn’t fit all when it comes to mortgages. So we’ve made it our business to lend not only within the mainstream market, but also to people whose needs are a little less straightforward. In fact, we’ve won the What Mortgage Best Shared Ownership Mortgage Lender award eight years running (2015-2023).

Moneyfacts Consumer Awards - First-Time Mortgage Buyers' Choice

We were awarded First-Time Mortgage Buyers’ Choice at the Moneyfacts Consumer Awards. This award recognises our commitment to providing a range of mortgages that help people realise their dream of buying their first home.

One in three of our mortgages support a first-time buyer onto the housing ladder, and this award shows we’re firmly on the side of those who want to make their home ownership dreams a reality. This award is voted for by consumers, who we aim to support as much as possible during the home-buying process.

MoneyComms Top Performers - Best Building Society Savings Provider

Our savers have always been central to our purpose as a mutual building society. That’s why we’re proud to be named Best Building Society Savings Provider in the MoneyComms Top Performers 2023 awards.

The award recognises the competitiveness of our interest rates, the breadth of our product features, and the transparency and simplicity of our savings accounts. It also acknowledges that the savings section of our website is easy to use and navigate.

ICS Service Mark - Institute of Customer Services (ICS)

Our Contact Centre has been accredited by the Institute of Customer Services (ICS) and awarded the ICS ServiceMark. The ICS is the authority on Customer Service in the UK and ServiceMark is the national standard, independently recognising an organisation’s achievement in customer service. Only the very best and most professional organisations are accredited following a rigorous process demonstrating the highest standards and commitment to colleagues and customers.

Fair Tax Accreditation

It’s especially important that our members trust us to do the right thing. So we’re proud to announce that we're the first national high street financial institution to receive the Fair Tax Mark, because we’re committed to responsible tax practice.

Fairer Finance Gold Ribbon for Savings

We’re always striving to do our best, so there’s nothing better than members telling us we’re getting it right. A Gold Ribbon from Fairer Finance lets you know we’ve performed better for customer experience than most other providers in the market (Fairer Finance, 2022). It means we excel at keeping customers happy, handling complaints, explaining our savings accounts clearly and making it easy to apply. 

Financial Adviser Service Awards - 5 Stars

We’re committed to outstanding service and support for intermediaries. That’s why we’re delighted to have been awarded 5 Stars in the 2022 Financial Adviser Service Awards. Run by the Financial Times, these prestigious awards are the gold standard in the financial services sector because they’re voted for by our intermediary partners.