It’s important to us to be an organisation that truly meets our members’ expectations – and one they’re proud to be associated with, which is why winning awards is something we’re really proud of. Take a look at just some of our awards below.
We’re serious about doing our bit for the environment. So we’re proud to say we’ve been re-certified with the Carbon Trust Standard for Carbon. This certification recognises organisations that are cutting their carbon footprint. It was developed by the Carbon Trust, an independent, expert partner of leading organisations around the world, helping them contribute to and benefit from a more sustainable future.
It’s especially important that our members trust us to do the right thing. So we’re proud to announce that we’re the first national high street building society or bank to receive the Fair Tax Mark, because we’re committed to responsible tax practice. Read more.
We’re always striving to do our best, so there’s nothing better than members telling us we’re getting it right. A 2019 Gold Ribbon from Fairer Finance lets you know we’ve performed better for customer experience than most other providers in the market (Fairer Finance, 2020). It means we excel at keeping customers happy, handling complaints, explaining our savings accounts clearly and making it easy to apply. Read more.
We know one size doesn’t fit all when it comes to mortgages. So we’ve made it our business to lend not only within the mainstream market, but also to people whose needs are a little less straightforward. In fact, we’ve won the What Mortgage Best Shared Ownership Mortgage Lender four years running (2016-2019).
WARNING: The mortgaged property (which may be your home) may be repossessed if you do not keep up repayments on your mortgage.
