Our awards and accreditations
It’s important to us to be an organisation that truly meets our members’ expectations – and one they’re proud to be associated with, which is why winning awards is something we’re really proud of.
It’s important to us to be an organisation that truly meets our members’ expectations – and one they’re proud to be associated with, which is why winning awards is something we’re really proud of.
We were awarded the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation. It demonstrates that our purpose isn’t something we pay lip service to, it’s something we passionately believe in. We believe that every generation deserves a place to call home, and want to play our part in helping that happen.
We know one size doesn’t fit all when it comes to mortgages. So we’ve made it our business to lend not only within the mainstream market, but also to people whose needs are a little less straightforward. In fact, we’ve won the What Mortgage Best Shared Ownership Mortgage Lender award nine years running (2015-2024).
We strive to be responsible in everything we do. That’s why we’re proud to have been accredited with the Good Business Charter, which recognises and champions responsible business behaviour for the benefit of people and planet. This accreditation demonstrates our continued commitment to our members, colleagues, communities, suppliers and the environment, for example by paying our colleagues the Real Living Wage and supporting their wellbeing.
It’s especially important that our members trust us to do the right thing. So we’re proud to announce that we're the first national high street financial institution to receive the Fair Tax Mark, because we’re committed to responsible tax practice.
Great service. Making things clear and simple. When it comes to your money, these things matter. Our Silver Ribbon rating from Fairer Finance lets you know we’re performing highly for customer experience compared to other providers in the market (Fairer Finance, 2024). It means we’re doing well at keeping customers happy, handling complaints, explaining our savings accounts clearly and making it easy to apply.
Your property could be repossessed if you don't keep up your mortgage repayments.