Mortgage Processing - Current Service Standards

30/10/2026 at 3.40pm

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    3 working days

    Some applications won't require an underwrite. We're currently working on correspondences received on 26/10/2026

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    3 working days

    We're currently working on correspondences received on 26/10/2026

  • Offer Turnaround

    Residential: 11.3 working days Affordable Housing: 13 working daysBTL: 14.2 working days Porting cases (residential): 11.5 working days Porting cases (affordable housing): 13 working days

  • Telephone Service Level

    0 minutes 49 seconds