Contact us

The answer to your question might be in our help centre. If you don't see it there, here's how to get in touch:

What would you like to speak to us about?

All savings enquiries

03450 50 50 75

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: Closed

Check your balance

03301 744 472

Check your balance using our secure automated balance checker.

Open 24 hours a day


Check your maturity date

03301 744 472

Check when your savings product matures using our secure automated line.

Open 24 hours a day


Request a statement

03301 744 472

Request a mini statement, interest statement, or transactional statement showing the last 24 months using our automated line.

Open 24 hours a day


New mortgage enquiries

03450 50 50 62

Call us or book a telephone appointment for a slot within the next six weeks.

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: Closed

Changes to your mortgage

03450 50 22 30

This is for changes to product, holder and additional borrowing.

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: Closed

Updates on your application

03458 48 00 61

  • Mon - Fri: 9am - 4.45pm
  • Sat & Sun: Closed
  • Bank holidays: Closed

Request a statement

03300 081 604

Request an interest statement or redemption statement through the post using our automated line.

Open 24 hours a day


General mortgage queries

03450 50 50 75

This includes MPPI cancellations.

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: Closed


Make a mortgage payment

03300 081 604

Make a payment using our secure automated payment line.

Open 24 hours a day

Funeral Planning

0800 652 3345

24hrs, 7 days a week (including bank holidays)

What would you like to speak to us about?

All savings enquiries

03450 50 50 75

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: Closed

Check your balance

03301 744 472

Check your balance using our secure automated balance checker.

Open 24 hours a day


Check your maturity date

03301 744 472

Check when your savings product matures using our secure automated line.

Open 24 hours a day


Request a statement

03301 744 472

Request a mini statement, interest statement, or transactional statement showing the last 24 months using our automated line.

Open 24 hours a day


New mortgage enquiries

03450 50 50 62

Call us or book a telephone appointment for a slot within the next six weeks.

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: Closed

Changes to your mortgage

03450 50 22 30

This is for changes to product, holder and additional borrowing.

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: Closed

Updates on your application

03458 48 00 61

  • Mon - Fri: 9am - 4.45pm
  • Sat & Sun: Closed
  • Bank holidays: Closed

Request a statement

03300 081 604

Request an interest statement or redemption statement through the post using our automated line.

Open 24 hours a day


General mortgage queries

03450 50 50 75

This includes MPPI cancellations.

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: Closed


Make a mortgage payment

03300 081 604

Make a payment using our secure automated payment line.

Open 24 hours a day

Funeral Planning

0800 652 3345

24hrs, 7 days a week (including bank holidays)

Our head office address

  • 26 Sovereign Street
  • Leeds
  • West Yorkshire
  • LS1 4BJ

 

If you’re sending documents for your mortgage application, then you’ll need to use our secure email facility

Or you can fax us at 0113 225 7739.


Send us your query

Fill in our enquiry form and we'll get back to you as soon as possible. If you're making a complaint, you'll find everything you need on our Resolving problems page.

Send query

Accessibility and support

We care about your needs and want to know how we can support you. Discover the ways we can help.

Accessibility and support