Mortgage Extra - frequently asked questions

Once you register for Mortgage Hub and Mortgage Extra, we're able to link our systems and send you regular emails with key information and product updates. We'll also be able to align your registration to your Business Development Manager.

When registering, choose 'Join the existing firm’ and type in your firm's name. If the firm appears on the drop-down list, select it and complete your Mortgage Extra registration. If your firm isn’t listed, go back a step and select 'Register at a new firm'.

In this case, please email registrations@leedsbuildingsociety.co.uk.

You can change your personal details by logging in to Mortgage Hub and clicking on "Your details". If this doesn't work, please email your details and the request to registrations@leedsbuildingsociety.co.uk.

To register, you'll need to use your own individual email address.

To change your network or mortgage club details, please email registrations@leedsbuildingsociety.co.uk.

If you've moved to a new firm or been made in active, you will need to re-register to Mortgage Extra with these details. You'll need to re-register for both Mortgage Hub and Mortgage Extra.

There are a few reasons why we may not have approved your Mortgage Extra registration yet:

• Your email address may require validation. Please check your emails (including your junk folder) for an email from us with a validation link. If you can't find it, please enter your email and password on the broker login screen and click 'Resend email' for a new one.
• You'll need to register on Mortgage Hub first if you haven't already. 
• We may still be waiting for information needed to validate your registration.
• The five days it can take us to complete the registration process may not have passed yet.

Please contact Mortgage Service Desk on 03458 48 00 61 if you have any questions.

You can register in Mortgage Extra as a broker or an administrator.

Brokers are people who are qualified to give mortgage advice. They can:

• Start a new case
• Submit a Decision in Principle
• Submit a full mortgage application
• Upload documents
• Only see the cases they've submitted

Administrators can:

• View all applications submitted by their firm
• Upload documents

If a broker has left a firm with ongoing cases that haven't been offered or are awaiting completion, the cases will need to be resubmitted.

No, you are not able to submit your own LCBTL application. If there is another broker within your firm, they will be able to submit on your behalf as long as they are registered on our panel.

No, Mortgage Extra currently only supports applications for Limited Company Buy to Let mortgages. For any other Buy to Let or residential lending, you'll need to use Mortgage Hub.

You'll be able to see status updates for any submitted applications within the 'Retrieve an application' section. Mortgage Extra will tell you what stage the application is at. Once an application is submitted you won't be able to make any changes in Mortgage Extra. If you need to make updates, please contact Mortgage Service Desk on 03458 48 00 61 to let us know what they are. The information will be passed to our Underwriters to work.

No, the total loan amount must be on one mortgage product.

All fees need to be paid before the application is fully submitted.

No, a fee refund would need to be requested by the broker. Refunds for services that haven't been received will be managed outside of Mortgage Extra.

No, you don't need to send in a signed declaration form or direct debit mandate when using Mortgage Extra.

No, the direct debit must be set up to come out of a business account for the limited company.

Mortgage Extra does not support mortgages held in personal names, you'll need to resubmit on Mortgage Hub.

The product won't be saved until you've fully submitted an application to us. If a product is withdrawn before you submit an application you'll need to choose another product from the current range.

Yes, the new account number will be shown on the first payment letter that the customer receives after completing.

Yes. At DIP, we carry out a soft foot print search on the company and the directors/shareholders named on the application. When an application is fully submitted, a hard footprint search is carried out against the company.

No you won't receive a DIP certificate, however you'll get a copy of the DIP illustration which will be saved in the documents section of the application.

We'll let you know if we're unable to accept an application. All other applications will be underwritten by our specialist team.

We're unable to appeal any DIP decisions where the decline is related to credit rules. If you wish to appeal any other decline decision, please get in touch with your Business Development Manager.

We won't ask you to amend any applications. If you need to make any changes, please leave a memo letting the underwriter know what needs to be amended.

No, where a new property is required a new application will need to be submitted.

You're able to update personal information (such as name or address) after the initial DIP has been done. However, a new credit search won't happen until any fees have been paid and the case has moved towards submission. If we're unable to proceed with the lending and you receive a decline message, you'll need to contact us to arrange a refund of any fees paid.

If you need to update the company registered number, you'll need to resubmit the application.

Any other changes (such as to employment details) will need to be made in the 'new' stage. Any changes at this stage may result in an outdated requirement list being presented. In this case, your underwriter will be in touch once the application has been received for further documents.

Once a Mortgage Application has been fully submitted you cannot go back into the account to make any changes. If you need to update any information, please contact Mortgage Service Desk on 03458 48 00 61. The information will be passed on to our Underwriters and worked within our current SLA time frames.

You'll need to contact Mortgage Service Desk on 03458 48 00 61 if you wish to change the product. The information will be passed to our Underwriters and worked within our current SLA time frames.

We'll let you know what documents we need from you. As part of the underwriting process, extra documents may be requested.

Yes, you can upload documents in the 'Documents' section of the application form.

You can upload documents in the following formats:

• Microsoft Word

• PDF

• Image files with extensions PNG, JPEG or JPG

The maximum file size is 20MB.

Where an application has outstanding case requirements you can upload miscellaneous documents. Within the 'Upload documents' section you'll see the case requirements list. Just below this, within the 'Application' section, you'll be able to upload miscellaneous documents. If there are no outstanding requirements please call us to provide the information.

You'll receive your offer by email. As part of our Green Pledge, we've made the decision to go paperless where possible. If you need a paper version of the offer document, you can request this.

Physical valuations will be instructed on all cases once the application has been fully submitted and the fee has been paid. Valuations can't be put on hold. If you’d like an idea of what valuations cost, please take a look at our Tariff of Fees.

For new lending we'll pay a 0.50% procuration fee of the loan amount as shown in the offer.

For rate switch applications, we'll pay a 0.20% procuration fee of the loan amount as shown in the offer.  

We'll pay the procuration fee on the eighth day of the month following completion of your client's application to your chosen payment route. These payments can take two working days to reach your chosen payment route. If the eighth day lands on a weekend or bank holiday, the procuration fee will be processed on the next working day. 

Please click 'Forgotten password' on the Mortgage Extra login page, or contact Mortgage Service Desk on 03458 480 061 if you have any questions.

If you have any technical questions, please contact Mortgage Service Desk on 03458 480 061.

Please use Chrome, Firefox, Edge or Safari to access Mortgage Extra. Internet Explorer is no longer supported.

You can apply for a rate switch up to 120 days before your client's current product ends.

You can complete the application in as little as 5 to 10 minutes.

You'll get the offer as soon as you complete the rate switch application online, but you must remember to tick the boxes to confirm the client(s) have received the offer documentation, the rate switch declaration and agree to the terms and conditions and click continue with rate switch to be fully submitted.

Yes it will. If your client(s) isn't eligible, you'll see a message explaining what action you or your client(s) can take.

Your client would need to contact our Customer Services Department on 03451 960 781. Please note valuation challenges will only be considered if there have been any structural improvements, additional land has been purchased, or additional buildings have been built on the property.

Before submitting the rate switch application, Mortgage Extra will display two possible switch dates, the 1^st of the month following the expiry of the current product and the 1^st of the subsequent month.

Once you have submitted your rate switch you will see a screen confirming the rate switch has been submitted successfully with a picture of a handshake.

You can also check the status of the rate switch by viewing your existing rate switches and any rate switch with a status of completed means it has been submitted successfully.

Yes, you can. Just simply submit a new rate switch application and by doing this the previous rate switch application is cancelled.

All new mortgage products start on the first of the month, and we need time to process requests. To ensure your client’s new product starts right after their current one ends, submit the application by the 10^th of the month in which their current product ends.

The rate switch offer is based on the balance on the day the rate switch is submitted. When the new rate is applied to the account, we'll recalculate the monthly payment based on the up-to-date balance and term. Your client will receive a letter after the switch has taken place to confirm the actual monthly payment.

No. It’s the responsibility of the broker to download and provide the offer on to the client.

You can try and retrieve this from your download history on your browser tool bar. If this no longer appears your client will need to contact our Customer Services Department on 03451 960 781 to request a new copy.

The monthly payment on Mortgage Extra is paid in arrears meaning the last payment would be taken after the mortgage end date.

For further information about the account, please ask the client to contact our Customer Services Department on 03451 960 781.