Mortgage Processing - Current Service Standards

12/11/2026 at 10.30am

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    1.5 working days

    Some applications won't require an underwrite. We're currently working on correspondences received on 9/11/2026.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2 working days

    We're currently working on correspondences received on 6/11/2026.

  • Offer Turnaround

    Residential: 11.7 working days Affordable Housing: 12 working daysBTL: 16 working days Porting cases (residential): 11.85 working days Porting cases (affordable housing): 12.1 working days

  • Telephone Service Level

    0 minutes 32 seconds