Mortgage Processing - Current Service Standards

09/04/2021 at 15:00

  • Underwriting Turnaround

    Excludes day of receipt.

    3 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt.

    6 working days
  • Offer Turnaround

    STD: 20.4 working days BTL: 22.8 working days
  • Telephone Service Level

    13 minutes 3 seconds
  • Product Transfer Period

    Currently, Product Transfers are completed within seven working days of us receiving a signed offer acceptance form. Please note, this timeframe doesn't include the date of receipt.

    7 working days
The stamp duty holiday ends on Wednesday 30 June 2021

It's important that your clients understand the implications of this. Please make sure you provide the requested paperwork with any applications. We’ll keep this page updated with our current service levels.

For updates on your current cases, log into Mortgage Hub.

To find out more about the changes to stamp duty, see our frequently asked questions.

Please note: