Mortgage Processing - Current Service Standards

22/04/2024 at 09:25

Please note the below timescales are an average based on the last 7 working days - there may be some cases that go outside of this average.

Our Limited Company Buy to Let service standards are currently being monitored.

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2.0 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2.0 working days
  • Offer Turnaround

    Residential: 11.7 working days Affordable Housing: 15.0 working daysBTL: 13.3 working days
  • Telephone Service Level

    0 minutes 58 seconds

Please note: