Mortgage Processing - Current Service Standards

5/6/2026 at 9.00am

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2 working days

  • Offer Turnaround

    Residential: 8.7 working days Affordable Housing: 13.1 working daysBTL: 8.3 working days Porting cases (residential): 8.9 working days Porting cases (affordable housing): 13.1 working days

  • Telephone Service Level

    2 minutes 17 seconds