Mortgage Processing - Current Service Standards

06/07/2026 at 10:10am

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    5.3 working days

  • Offer Turnaround

    Residential: 12 working days Affordable Housing: 14.5 working daysBTL: 9 working days Porting cases (residential): 11.88 working days Porting cases (affordable housing): 13.4 working days

  • Telephone Service Level

    0 minutes 58 seconds