Mortgage Processing - Current Service Standards

16/04/2021 at 9:00

  • Underwriting Turnaround

    Excludes day of receipt.

    3 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt.

    7 working days
  • Offer Turnaround

    STD: 20.7 working days BTL: 21.9 working days
  • Telephone Service Level

    9 minutes 25 seconds
  • Product Transfer Period

    Currently, Product Transfers are completed within seven working days of us receiving a signed offer acceptance form. Please note, this timeframe doesn't include the date of receipt.

    7 working days

Please note: