Mortgage Processing - Current Service Standards

15/05/2026 at 9.00am

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2.0 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2.0 working days

  • Offer Turnaround

    Residential: 11.6 working days Affordable Housing: 14.8 working daysBTL: 12.7 working days Porting cases (residential): 11.58 working days Porting cases (affordable housing): 14.76 working days

  • Telephone Service Level

    0 minutes 27 seconds