Mortgage Processing - Current Service Standards

27/01/2021 at 11:15

  • Underwriting Turnaround

    Excludes day of receipt.

    5 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt.

    6 working days
  • Offer Turnaround

    STD: 18.4 working days BTL: 17.1 working days
  • Telephone Service Level

    14 minutes 12 seconds
  • Product Transfer Period

    Currently, Product Transfers are completed within seven working days of us receiving a signed offer acceptance form. Please note, this timeframe doesn't include the date of receipt.

    7 working days

Please note: