Mortgage Processing - Current Service Standards

01/10/2026 at 12:05pm

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2.5 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    3 working days

  • Offer Turnaround

    Residential: 12.9 working days Affordable Housing: 14.1 working daysBTL: 12.2 working days Porting cases (residential): 13.1 working days Porting cases (affordable housing): 14.1 working days

  • Telephone Service Level

    1 minute 10 seconds