Mortgage Processing - Current Service Standards

22/10/2026 at 9.45am

Timescales are based on an average

Please note that these timescales are an average based on the last 7 working days.

Some cases may go outside of this average.

Underwriting Turnaround

Excludes day of receipt, on average:
2 working days
Some applications won't require an underwrite.
Pre and Post Offer Correspondence

Excludes day of receipt, on average:
2 working days
Offer Turnaround
Residential: 11.5 working days Affordable Housing: 13.8 working daysBTL: 15.2 working days Porting cases (residential): 11.8 working days Porting cases (affordable housing): 13.5 working days
Telephone Service Level
0 minutes 52 seconds