Mortgage Processing - Current Service Standards

08/12/2023 at 09:40

Please note the below timescales are an average based on the last 7 working days - there may be some cases that go outside of this average.

Our Limited Company Buy to Let service standards are currently being monitored.

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    1.5 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    1.0 working days
  • Offer Turnaround

    Residential: 11.9 working days Affordable Housing: 14.0 working daysBTL: 12.6 working days
  • Telephone Service Level

    1 minute 7 seconds
  • Product Transfer Period

    Currently, Product Transfers are completed within seven working days of us receiving a signed offer acceptance form. Please note, this timeframe doesn't include the date of receipt.

    7 working days

Please note: