Mortgage Processing - Current Service Standards

4/9/2026 at 10.20am

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    2 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2 working days

  • Offer Turnaround

    Residential: 9.6 working days Affordable Housing: 13.1 working daysBTL: 11.7 working days Porting cases (residential): 9.9 working days Porting cases (affordable housing): 13 working days

  • Telephone Service Level

    1 minute 34 seconds