Mortgage Processing - Current Service Standards
15/10/2021 at 09.25
Please note the below timescales are an average based on the last 30 working days - there may be some cases that go outside of this average.
Excludes day of receipt, on average:0.9 working days
Some applications won't require an underwrite.
Pre and Post Offer Correspondence
Excludes day of receipt, on average:1.5 working days
Offer TurnaroundMainstream: 13.6 working days
This includes New Builds
BTL: 13.4 working days
This includes all BTL segments
Other: 14.8 working days
This includes Affordable Housing, Second Homes, RIO
Telephone Service Level0 minutes 64 seconds
Product Transfer Period
Currently, Product Transfers are completed within seven working days of us receiving a signed offer acceptance form. Please note, this timeframe doesn't include the date of receipt.7 working days
Leeds Building Society only accepts mortgage applications from intermediaries where they are providing an advised sales service, with the exception of Buy to Let & Holiday Let applications. It is the responsibility of the intermediary to ensure that all applicable law including, without limitation, the Financial Conduct Authority rules on advised mortgage sales are complied with including, without limitation, the provision of adequate explanations.