Contact us

We're here to help you. Get in touch with us by:

• Speaking to our Head Office team on 03450 454 050.
• Talking to our experts by clicking Broker Chat on the right-hand side of any page. They're real people, not bots
• Speaking to your dedicated regional BDM by entering your postcode

Please enter your postcode:

Find BDM

Lines are open:

• Monday, Wednesday and Thursday: 9am - 4:45pm
• Tuesday^* and Friday: 9.30am - 4:45pm
• Bank holidays: Closed

^*Please note that every first Tuesday of the month we will open 10am-4:45pm.

During the festive period, this line will be open 9am-12:30pm on Tuesday 24 December and 9am-3pm on Tuesday 31 December.

Mortgage Service Desk:
03458 480 061

Lines are open:

• Monday to Friday: 9am – 4.45pm
• Saturday and Sunday: Closed
• Bank holidays: Closed

During the festive period, this line will close at 12:30pm on Tuesday 24 December and 3pm on Tuesday 31 December.

Please ensure you have the reference number of the case available at the time of your call.

Procuration fees

If you have a query about a procuration fee, please call us on 03450 454 050.

You can upload any documentation we’ve requested in Mortgage Hub. Please make sure your Case ID is visible in each document.

All of the following file extensions are supported: .pdf, .tif, .tiff, .jpg, and .jpeg. Each attachment can be no larger than 10MB.

If you have cases in our previous system, then continue to use our secure email service to send documentation. For cases submitted though Mortgage Hub, however, please remember to upload any supporting documents. We won’t be able to process anything for Mortgage Hub received through our secure email service.

View more information about secure email service.

For more information on uploading documentation, see our frequently asked questions.

Additional documentation

If you choose to send any documentation we’ve not requested, you won’t be able to upload it in Mortgage Hub. You’ll need to contact our service desk on 03458 480 061. They’ll then let you know how to send your documentation to us.

By fax

You can also send your documentation by fax. Please make sure your Case ID is visible in each document. Our fax number is 01132 257 739.

Mortgage Service Desk
03458 480 061

Lines are open:

• Monday to Friday: 9am – 4.45pm
• Saturday and Sunday: Closed
• Bank holidays: Closed

During the festive period, this line will close at 12:30pm on Tuesday 24 December and 3pm on Tuesday 31 December.