Contact us

Please bear with us. We’re experiencing significant demand for our mortgages following the pandemic, and the lockdown earlier this year. The stamp duty changes have further increased this demand. We’re really sorry if this impacts your wait time. You can find our latest opening hours below.

Mortgage products:

Your BDM

For new business enquiries and product and criteria questions.

Find your dedicated BDM

Please enter your postcode

Existing applications

Mortgage Service Desk

03458 48 00 61
lines open Monday to Friday: 9am – 4.30pm. Saturday and Sunday: Closed

Please ensure you have the reference number of the case available at the time of your call.
Queries on products and criteria cannot be answered by this team. Please contact your BDM.

Sending documentation

By Secure Email Service

You must use our secure email service to send the supporting documents for all ongoing mortgage applications and must always quote the mortgage application/account number in the Subject line. This will help us to process your enquiry or case update as soon as possible. View more information about secure email service.
Secure Email Service

For any document other than certificate of titles to be sent to: lbssecurecomms@leedsbuildingsociety.co.uk

For solicitors to send in certificate of titles: cots@leedsbuildingsociety.co.uk

By Fax

Even though our preferred method to send documentation is via secure email, you can also send your documets via Fax. A valid mortgage application number must be included on each page.

0113 225 7739
For help on how to send us the documentation please see our guide

Online Service Support

Mortgage Service Desk

03458 48 00 61
lines open Monday to Friday: 9am – 4.30pm. Saturday and Sunday: Closed

Self invested personal pensions

For all the queries related to the Self Invested Personal Pensions please contact
Customer service department
03450 50 50 67
Customer helpline
0113 225 7777
lines open Mon - Fri: 8am - 8pm, Sat: 9am - 5pm, Sun: Closed

Product transfer

Product transfer queries

If you have any query on how to use the product transfer tool, please contact your BDM.

If your client doesn't pay by direct debit, has more than one part to their mortgage, or has a shared equity mortgage, please call us on 03450 50 50 64. We'll take the information over the phone and complete the transfer for you.

Updates

For all case updates and progress of application queries, please call us on 03458 48 00 61.

Outstanding information

Please send outstanding information or documents to lbssecuredirect@leedsbuildingsociety.co.uk.

Procuration fees

If you have a query about a procuration fee, please call us on 0113 216 7450.

Intermediary TalkingPoint

To help us provide you and your clients with products and services that meet your needs, we’ve introduced Intermediary TalkingPoint. It lets you have a say on how we work together – and collect CPD qualifications along the way. Interested? Why not find out more?

Please note:

Leeds Building Society only accepts mortgage applications from intermediaries where they are providing an advised sales service, with the exception of Buy to Let & Holiday Let applications. It is the responsibility of the intermediary to ensure that all applicable law including, without limitation, the Financial Conduct Authority rules on advised mortgage sales are complied with including, without limitation, the provision of adequate explanations.