Contact us

We're here to help you. Get in touch with us by:

• Speaking to our Head Office team on 0345 045 4050.
• Talking to our experts by clicking Broker Chat on the right-hand side of any page. They're real people, not bots
• Speaking to your dedicated regional BDM by entering your postcode

Please enter your postcode:

Find BDM

Lines are open:

• Monday, Wednesday and Thursdays: 9am - 4.45pm
• Tuesdays^* and Fridays: 9.30am - 4.45pm
• Bank holidays: Closed

^*Please note that every first Tuesday of the month we will open 10am-4:45pm.

Mortgage Service Desk:
03458 48 00 61

Lines are open:

• Monday to Friday: 9am – 4.45pm
• Saturday and Sunday: Closed
• Bank holidays: Closed

Please ensure you have the reference number of the case available at the time of your call.

Procuration fees

If you have a query about a procuration fee, please call us on 0345 045 4050.

You can upload any documentation we’ve requested in Mortgage Hub. Please make sure your Case ID is visible in each document.

All of the following file extensions are supported: .pdf, .tif, .tiff, .jpg, and .jpeg. Each attachment can be no larger than 10MB.

If you have cases in our previous system, then continue to use our secure email service to send documentation. For cases submitted though Mortgage Hub, however, please remember to upload any supporting documents. We won’t be able to process anything for Mortgage Hub received through our secure email service.

View more information about secure email service.

For more information on uploading documentation, see our frequently asked questions.

Additional documentation

If you choose to send any documentation we’ve not requested, you won’t be able to upload it in Mortgage Hub. You’ll need to contact our service desk on 03458 48 00 61. They’ll then let you know how to send your documentation to us.

By fax

You can also send your documentation by fax. Please make sure your Case ID is visible in each document. Our fax number is 0113 225 7739.

Mortgage Service Desk
03458 48 00 61

Lines are open:

• Monday to Friday: 9am – 4.45pm
• Saturday and Sunday: Closed
• Bank holidays: Closed

To help us provide you and your clients with products and services that meet your needs, we’ve introduced Intermediary TalkingPoint. It lets you have a say on how we work together – and collect CPD qualifications along the way. Interested? Why not find out more?