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Mortgage Processing - Current Service Standards

Last updated 13/12/2019 at 15:50

  • Decision in Principle Response Time

    This is the average time we took to respond yesterday but during peak periods it may take longer and this can be up to 6 working hours in exceptional cases. Our working hours are Mon to Fri - 9am to 5pm.

    3 hours

  • Reviewing Applications Sent To Our Underwriting Queue

    Excludes day of receipt

    3 working days

  • Pre and Post Offer Correspondence

    Excludes day of receipt and scanning of post

    4 working days

  • Offer Turnaround

    From the date the application is reviewed by an underwriter

    15 working days

  • Telephone Service Level

    20 seconds

  • Product Transfer Period

    Currently, Product Transfers are completed within seven working days of us receiving a signed offer acceptance form. Please note, this timeframe doesn't include the date of receipt.

    7 working days

Please note:

Leeds Building Society only accepts mortgage applications from intermediaries where they are providing an advised sales service, with the exception of Buy to Let & Holiday Let applications. It is the responsibility of the intermediary to ensure that all applicable law including, without limitation, the Financial Conduct Authority rules on advised mortgage sales are complied with including, without limitation, the provision of adequate explanations.