Mortgage Processing - Current Service Standards

18/07/2025 at 9:20

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    1.0 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    1.0 working days
  • Offer Turnaround

    Residential: 8.7 working days Affordable Housing: 13.3 working daysBTL: 15.2 working days Porting cases (residential): 9.38 working days Porting cases (affordable housing): 13.45 working days
  • Telephone Service Level

    0 minutes 14 seconds

Please note: