Mortgage Processing - Current Service Standards

10/07/2025 at 9:00

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    1.5 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    1.5 working days
  • Offer Turnaround

    Residential: 9.6 working days Affordable Housing: 13.8 working daysBTL: 12.1 working days Porting cases (residential): 10 working days Porting cases (affordable housing): 13.4 working days
  • Telephone Service Level

    0 minutes 8 seconds

Please note: