Back to

Leeds Building Society announces improvements to Mortgage Hub

In 2020, Leeds Building Society launched Mortgage Hub, significantly improving the way we do business with intermediaries. Since launch, more than 23,500 intermediaries and administrators have signed up to this online mortgage platform.

Effective today, Mortgage Hub has been improved and upgraded to include both new residential lending and product transfer switches (to be known as rate switches) in one place.

These changes will bring:

A better experience: An intuitive user-friendly interface to make the entire process smoother

Immediate access: Instant illustrations, and, in some cases, offers will be received immediately

Comprehensive case tracking: real-time updates on the progress of rate switch applications using Mortgage Hub’s case tracking functionality

A paperless journey: Easily upload important documents directly through Mortgage Hub

Simplified identification: Experience a more streamlined process to find existing customer records

More accurate valuations: using Automated Valuation Model (AVM) data for increased accuracy

Extended rate switch window: Requests can be submitted up to 180 days before the end of a client’s existing deal

Commenting on the improvements, James O’Reilly, Head of Intermediary Partnerships, said:

“Mortgage Hub has become incredibly popular with intermediaries since its launch. Our mortgage application process has become more streamlined, saving everybody time amid some of the busiest months for lending in our history; The user-friendly interfaces have simplified applications for both our colleagues and intermediary partners.

The new and improved Mortgage Hub brings everything an intermediary needs together in one convenient place. They can now transfer customers onto a new product using Mortgage Hub – and with instant illustrations and, in some cases, immediate offers, case tracking, and document upload functionality, managing rate switches has never been easier.”


Notes to editors:

For further information contact: | 07384 534 743

About Leeds Building Society

• Leeds Building Society is the UK’s fifth-largest Building Society

• The Society held assets of £28.1 billion and had a total membership of 919,000 on 31 Dec 2023

• We continue to do today what we were set up to do in 1875 – help people save money and buy their own home. We operate as a mutual, developing and innovating our product range and service offer to help our 919,000 members achieve their financial goals

• For more on what we do and how we help our members, visit Leeds Building Society

• As of 31 December 2023, we employed over 1,800 colleagues, with a head office in the centre of Leeds, a customer contact centre in Newcastle, and a network of 50 branches across the UK

• Our purpose is putting home ownership within reach of more people, generation after generation. Since 2020 we have helped 63,000 first time buyers join the housing ladder

• We are committed to the orderly transition to a greener, net zero economy by 2050 and have set a second ambitious target to reduce our scope 1 and 2 location-based emissions by 60% by 2030, which aligns with the UK Government’s net zero commitments

• Find out more about the impact of our actions: 2023 Purpose Impact Report

• The Society has been a Living Wage employer since 2019

• The Society won the title of Best Shared Ownership Mortgage Lender in the 2023 What Mortgage Awards, its eighth consecutive year of success in this category, won “First time Mortgage Buyers’ Choice” at the 2023 Moneyfacts Consumer Awards, and was named as the winner of the “Leading With Purpose Award” at the 2023 Business Culture Awards

Please note: