Registration
Your username is set when you first register with Mortgage Hub and can't be changed afterwards. If you were automatically registered by Leeds Building Society, then your username will be your email address.
To add a new payment route, please email registrations@leedsbuildingsociety.co.uk.
You can change your personal details by logging in to Mortgage Hub and clicking on "Your details". If this doesn't work, please email your details and the request to registrations@leedsbuildingsociety.co.uk.
To register, you'll need your own individual email address. However, you can request for all email communications to be copied to a shared email address when you register.
Please click "Forgotten password" on the Mortgage Hub log in page. If this doesn't work, simply get in touch with our Mortgage Service Desk 03458 48 00 61.
In either case, you'll need to re-register here.
User Roles
You can register on Mortgage Hub as a:
- Broker
- Administrator
- Supervisor
- Case Viewer
- Broker/Supervisor
- Administrator/Supervisor
A Broker is an individual qualified to give mortgage advice.
Administrators can create new and update existing cases on behalf of brokers.
Case Viewers have read only access and can view all of their firm's cases in a read-only format.
Supervisors can view all of their firm's cases in a read-only format and can transfer cases between brokers.
To remove permissions, please email our registration team on registrations@leedsbuildingsociety.co.uk.
To remove Administrator access, log in to your Mortgage Hub account. In the welcome screen click on your name. Choose 'Your Administrators' and make the required amendments.
Please note, if your firm has asked for the setting "Allow all Administrators to work on all broker cases" you won't be able to override this setting.
Submitting a Case
Mortgage Hub can accept most new lending types accepted by the Society. Current exceptions include ported cases.
To submit a porting case please use this form.
Yes you can, subject to the loan type.
Product fees can be paid on submission of the application or added to the loan if the loan to value (LTV) allows.
Valuation fees must be paid on submission of the application.
Funds Transfer fees will be deducted from the advance. This means Leeds Building Society will deduct the fee from the loan amount advanced to the Legal Advisor on completion and the applicant(s) will be responsible for ensuring the Legal Advisor is in receipt of sufficient funds to complete the transaction.
Please note, Mortgage Hub will request the card details if you have selected to pay the fee on submission.
Yes, fee refunds are automatic within Mortgage Hub, for those fees that are refundable. These will be paid back to the originating card. Please see the illustration for details of which of the fees are refundable.
No, applicant(s) are no longer required to send a signed declaration.
This is one of the few items that can't be changed once selected. In this case, you'll need to start a new application.
Products are only secured once a full application has been submitted. If you haven't got this far, and the product has been removed, you'll need to select a suitable new product.
You can view the status of a case and make changes to the application in the Mortgage Hub portal. To return to an existing application, search for the Case ID or the applicant's name.
To make amendments, select “Take back control” option visible in the “Case Summary” screen, complete the declaration and select the reason for amending the application. Please ensure both the Decision in Principle and the full mortgage application have been fully completed and submitted after starting this process.
Decision in Principle (DIP)
Yes, Mortgage Hub uses a soft footprint at DIP stage. When a full mortgage application is submitted, this is converted to a hard footprint on your customer's credit file.
Yes you do if the DIP decision is an accept, then a certificate is available for you and your customer(s) on the portal. If the DIP result is a conditional accept then no certificate is available.
A conditional accept on a DIP means we will need to review one or more aspects of the case once the case is fully submitted. This could be due to the data you entered or information retrieved from a credit reference agency. The case will be viewable in Mortgage Hub as usual.
No DIP certificate will be provided where the result is a conditional accept.
The first step to appealing a decline decision is to contact your Business Development Manager.
Amending the submitted application
The subject (security) property can be amended on purchase applications only. You’ll need to contact the Mortgage Service Desk on 03458 480 061 to cancel any outstanding valuation instructions on the current property before updating the subject (security) property details.
To update the Decision in Principle, select ‘Update Decision in principle data’ in the ‘Amend the submitted application’ screen. Please ensure the Decision in Principle and full application is fully submitted after updating the relevant details. Selecting this option will allow you to update:
- Loan requirement details
- Deposit details
- Repayment vehicle details (interest only application)
- Additional borrowing details (re-mortgage application)
- Personal details
- Existing property details
- Household and committed expenditure details
- Address history details
- Future change details
To amend the product details, select ‘Change of product(s)’ as the primary reason for amending the application. Please ensure the full mortgage application is submitted after updating the product details.
There may be the odd time that you’re unable to take back control of an application. This could be because:
- You’ve received a condition accept decision at DIP, and the application is awaiting assessment by an underwriter once the full application has been submitted.
- The application is awaiting assessment by the underwriting team.
- Someone else is in the application (this could be if the case is being assessed by an underwriter).
Please contact the Mortgage Service Desk on 03458 480 061 if you have any questions.
After completion
The customer will receive a new account number once the mortgage completes. This account number will start with a digit and be included on the first payment letter sent to the customer after completion.
Depending on when your client's mortgage starts and their chosen payment date, the first mortgage payment covers one or two monthly payments, plus interest, at once.
Please make your client aware that their chosen payment date will affect their first mortgage payment.
Example 1
If your client's mortgage starts on 20th July and the payment date is 1st of the month, the earliest we could collect the Direct Debit payment from their bank would be 1st September. This is because we need at least 10 working days to set up the Direct Debit. This payment would include the initial interest charged for July, plus the two regular monthly payments for August and September.
So, if the regular monthly payment was £1,000 and the initial interest was £350, the payment on 1st September would be £2,350. Your client's next payment would then be on 1st October and revert to their normal, regular payment.
Example 2
If your client's mortgage starts on 5th July and the payment is due on the 1st of the month, we'd have enough time to set up the Direct Debit collection for 1st August. The first payment would include the regular monthly payment for August and the initial interest charged for July.
So, if the regular payment was £1,000, and the initial interest was £800, the payment on 1st August would be £1,800. Your client's next payment would then be on 1st September and revert to their normal, regular payment.
We'll write to your client once the mortgage completes confirming their payment amount. For residential purchase applications, the letter will come to the new property address. For Buy to Let property purchase applications, the letter will be sent to the correspondence address. If your client has any questions, they can call us on 0345 050 5075 for more information.
Documentation
Yes you can. Once a DIP has been successfully obtained you can upload the documents requested for each requirement either in stages or all at the same time. All of the following file extensions are supported: .pdf, .tif, .tiff, .jpg, and .jpeg. Each attachment can be no larger than 10mb.
If you have any miscellaneous documents that you want to upload - i.e. any documents that we have not specifically requested - please contact our Mortgage Service Desk.
Procuration Fees
We'll pay a 0.40% procuration fee of the loan amount as shown in the offer for residential lending and 0.50% for buy to let lending.
We'll pay the procuration fee on the 8th day of the month following completion of your client's mortgage to your chosen payment route. These payments can take two working days to reach your chosen payment route. If the 8th lands on a weekend or bank holiday, the procuration fee will be processed on the next working day.
Valuations
You'll need to complete the valuation screen in the full mortgage application. Property access details will be requested within Mortgage Hub if a physical valuation is required. The case tracking link on the "Case Summary" screen will show if a physical valuation is required.
If a successful AVM is completed, we will not request a physical valuation. If your customer requires a physical valuation for another purpose, this would have to be arranged independently.
The independent valuation would not be used as part of the mortgage process.
Technical Troubleshooting
For any technical questions, please contact our Lending Service Desk.
If you're having problems logging in, please contact our Lending Service Desk.
Please use Chrome, Firefox, Edge or Safari to access Mortgage Hub. Internet Explorer is no longer supported.
Contact Us
Whilst Mortgage Hub is a self-service portal, we're happy to help should you need us. If you have any further queries, please get in touch.
Please note:
Leeds Building Society only accepts mortgage applications from intermediaries where they are providing an advised sales service, with the exception of Buy to Let & Holiday Let applications. It is the responsibility of the intermediary to ensure that all applicable law including, without limitation, the Financial Conduct Authority rules on advised mortgage sales are complied with including, without limitation, the provision of adequate explanations.