Registration
Provided you were registered with us prior to 8th October on the previous mortgage system, we will have automatically registered you on the new system and will contact you to finalise your registration by asking you to set up your password and security questions. If you are new to Leeds Building Society, or your account has lapsed, then please register here.
Your username is set when you first register with Mortgage Hub and can't be changed afterwards. If you were automatically registered by Leeds Building Society, then your username will be your email address.
To add a new payment route, please email registrations@leedsbuildingsociety.co.uk or call the Registrations Team on 0113 216 7450.
You can change your personal details by logging in to Mortgage Hub and clicking on "Your details". If this doesn't work, please email your details and the request to registrations@leedsbuildingsociety.co.uk.
You can change your email address by logging in to Mortgage Hub and clicking "Your details". If this doesn't work, please email your request to registrations@leedsbuildingsociety.co.uk.
To register, you'll need your own individual email address. However, you can request for all email communications to be copied to a shared email address when you register.
Please click "Forgotten password" on the Mortgage Hub log in page. If this doesn't work, simply get in touch with our Lending Service Desk.
In either case, you'll need to re-register here under your new firm.
You will need to re-register here to access Mortgage Hub.
User Roles
You can register on Mortgage Hub as a:
- Broker
- Administrator
- Supervisor
- Case Viewer
- Broker/Supervisor
- Administrator/Supervisor
A Broker is an individual qualified to give mortgage advice.
Administrators can create new and update existing cases on behalf of brokers.
Case Viewers have read only access and can view all of their firm's cases in a read-only format.
Supervisors can view all of their firm's cases in a read-only format and can transfer cases between brokers.
You can register as an Administrator for Leeds Building Society Mortgage Hub here.
You can register as a Supervisor for Leeds Building Society Mortgage Hub here.
You can register as a Case Viewer for Leeds Building Society Mortgage Hub here.
To remove permissions, please email our registration team on registrations@leedsbuildingsociety.co.uk or call us on 0113 216 7450.
To remove Administrator access, log in to your Mortgage Hub account. In the welcome screen click on your name. Choose 'Your Administrators' and make the required amendments.
Please note, if your firm has asked for the setting "Allow all Administrators to work on all broker cases" you won't be able to override this setting.
Submitting a Case
Contractors are treated as self-employed. As such, they need to meet self-employed criteria which requires two years’ proof of income. If they are PAYE, however, they’ll need to meet fixed contract criteria instead.
Mortgage Hub can accept most new lending types accepted by the Society. Current exceptions include ported cases.
To submit a porting case please use this form.
You can see our current service levels here.
Yes you can, subject to the loan type.
Product fees can be paid on submission of the application or added to the loan if the loan to value (LTV) allows.
Valuation fees must be paid on submission of the application.
Funds Transfer fees will be deducted from the advance. This means Leeds Building Society will deduct the fee from the loan amount advanced to the Legal Advisor on completion and the applicant(s) will be responsible for ensuring the Legal Advisor is in receipt of sufficient funds to complete the transaction.
Please note, Mortgage Hub will request the card details if you have selected to pay the fee on submission.
Yes, fee refunds are automatic within Mortgage Hub, for those fees that are refundable. These will be paid back to the originating card. Please see the illustration for details of which of the fees are refundable.
You can view the status of a case and make changes to the application in the Mortgage Hub portal.
To return to an existing application, please log in to Mortgage Hub and search for the Case ID or the applicant's name.
No, applicant(s) are no longer required to send a signed declaration.
No.
This is one of the few items that can't be changed once selected. In this case, you'll need to start a new application.
Products are only secured once a full application has been submitted. If you haven't got this far, and the product has been removed, you'll need to select a suitable new product.
The customer will receive a new account number once the mortgage completes. This account number will start with a digit and be included on the first payment letter sent to the customer after completion.
The estimated value of share is the value of the customers share that they are remortgaging.
It is calculated by deducting the value of the equity loan from the value of the property.
The purchase price of share is the value of the customers share that they are purchasing.
It is calculated by deducting the value of the equity loan from the value of the property.
Decision in Principle (DIP)
Yes, Mortgage Hub uses a soft footprint at DIP stage. When a full mortgage application is submitted, this is converted to a hard footprint on your customer's credit file.
Yes you do if the DIP decision is an accept, then a certificate is available for you and your customer(s) on the portal. If the DIP result is a conditional accept then no certificate is available.
A conditional accept on a DIP means we will need to review one or more aspects of the case once the case is fully submitted. This could be due to the data you entered or information retrieved from a credit reference agency. The case will be viewable in Mortgage Hub as usual.
No DIP certificate will be provided where the result is a conditional accept.
The first step to appealing a decline decision is to contact your Business Development Manager.
Amending the submitted application
Select the ‘Take back control’ option visible in the ‘Case Summary’ screen, complete the declaration and select the reason for amending the submitted application. Please ensure both the Decision in Principle and the full mortgage application have been fully completed and re-submitted after starting this process.
The subject (security) property can be amended on purchase applications only. You’ll need to contact the Mortgage Service Desk on 03458 480 061 to cancel any outstanding valuation instructions on the current property before updating the subject (security) property details.
To update the Decision in Principle, select ‘Update Decision in principle data’ in the ‘Amend the submitted application’ screen. Please ensure the Decision in Principle and full application is fully submitted after updating the relevant details. Selecting this option will allow you to update:
- Loan requirement details
- Deposit details
- Repayment vehicle details (interest only application)
- Additional borrowing details (re-mortgage application)
- Personal details
- Existing property details
- Household and committed expenditure details
- Address history details
- Future change details
To update the full mortgage application, select ‘Update full application data’ in the ‘Amend the submitted application’ screen. Please ensure the full application is submitted after updating the relevant details. Selecting this option will allow you to update:
- Applicant contact details
- Employer details
- Bank details (direct debit)
- Conveyancer details
- Valuation contact details
To amend the product details, select ‘Change of product(s)’ as the primary reason for amending the application. Please ensure the full mortgage application is submitted after updating the product details.
You must submit the full mortgage application to complete the ‘Amending the submitted application’ process. If the full application isn’t submitted, the case will be in a suspended state and we won’t be able to progress the application.
There may be the odd time that you’re unable to take back control of an application. This could be because:
- You’ve received a condition accept decision at DIP, and the application is awaiting assessment by an underwriter once the full application has been submitted.
- The application is awaiting assessment by the underwriting team.
- Someone else is in the application (this could be if the case is being assessed by an underwriter).
Please contact the Mortgage Service Desk on 03458 480 061 if you have any questions.
This is dependent on the updates you’ve made to the application. Any previously satisfied case requirements with a ‘received’ status will be closed by an underwriter when the case is re-assessed. Any new case requirements with a ‘Requested’ status will need additional documentation. For more information, please contact the Mortgage Service Desk on 03458 480 061.
Documentation
Once a DIP has been successfully completed, you will be able to view the documents requested in the "Case Summary" screen. You can do this when you click into the Case ID on the Mortgage Hub welcome page.
Yes you can. Once a DIP has been successfully obtained you can upload the documents requested for each requirement either in stages or all at the same time
All of the following file extensions are supported: .pdf, .tif, .tiff, .jpg, and .jpeg. Each attachment can be no larger than 10mb.
If you have any miscellaneous documents that you want to upload - i.e. any documents that we have not specifically requested - please contact our Lending Service Desk.
Valuations
You'll need to complete the valuation screen in the full mortgage application. Property access details will be requested within Mortgage Hub if a physical valuation is required. The case tracking link on the "Case Summary" screen will show if a physical valuation is required.
If a successful AVM is completed, we will not request a physical valuation. If your customer requires a physical valuation for another purpose, this would have to be arranged independently.
The independent valuation would not be used as part of the mortgage process.
Technical Troubleshooting
For any technical questions, please contact our Lending Service Desk.
If you're having problems logging in, please contact our Lending Service Desk.
Please use Chrome, Firefox, Edge or Safari to access Mortgage Hub. Internet Explorer is no longer supported.
Contact Us
Whilst Mortgage Hub is a self-service portal, we're happy to help should you need us. If you have any further queries, please get in touch.
Please note:
Leeds Building Society only accepts mortgage applications from intermediaries where they are providing an advised sales service, with the exception of Buy to Let & Holiday Let applications. It is the responsibility of the intermediary to ensure that all applicable law including, without limitation, the Financial Conduct Authority rules on advised mortgage sales are complied with including, without limitation, the provision of adequate explanations.