We’re giving our intermediary service a boost
Lender Connect is the latest of our tech upgrades to future-proof systems
We’re linking Lender Connect from Iress to our online mortgage platform as we continue to upgrade digital capability to improve service for our intermediary partners.
Lender Connect uses API technology to seamlessly connect Customer Relationship Management systems and Leeds Building Society’s Mortgage Hub platform. The result means less re-keying, a reduction in error rates and assistance with compliance oversight, saving brokers and administrators time and creating cost efficiencies.
This added functionality builds on our successful launch of Mortgage Hub last September, also in partnership with leading financial technology firm Iress. Since then more than 21,000 intermediaries and administrators have signed up to our online mortgage platform.
Greater automation and self-serve capability has freed up colleagues for specialist underwriting and to support intermediaries needing to speak to the our Mortgage Service Desk.
“Since launching Mortgage Hub with Iress last year, our mortgage application process has become more streamlined, saving everybody time amid some of the busiest months for lending in our history,” said Martese Carton, Head of Intermediary Distribution at Leeds Building Society.
“The user-friendly interfaces have simplified applications for both our colleagues and intermediary partners. Lender Connect further enhances the process, allowing many intermediaries to submit a case at the touch of a button, saving the need to re-key.”
L&C Mortgages took part in a pilot of Lender Connect, with Leeds Building Society and Iress teams listening to and responding to feedback to refine the user experience ahead of the full launch to all Lender Connect users.
David Hollingworth, Associate Director, Communications at L&C Mortgages, said: “We are always exploring ways to make our processes quicker and more efficient, so we’re delighted to have been able to work with Leeds Building Society and Iress to successfully implement the Lender Connect integration.
“Reducing the need for re-keying of information helps speed up the application process and will ultimately improve the user experience for our teams and enable us to better serve our customers.”
Dave Miller, General Manager - Commercial at Iress, added: “The partnership with Leeds Building Society and L&C Mortgages proved that a focused approach to automation and technology brings real benefits for intermediaries, and the huge uptake and engagement shows the size of intermediaries’ appetite for improvements.
“The success of the phased roll-out shows what can be done when all parties are committed to the common goal of process efficiency and simplicity. We’re proud to have been a part of it.”