Mortgages help

Mortgages - Common questions

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  • Make a payment
  • Request an interest or redemption statement via post

03300 081 604

Open - 24 hours a day

New mortgage enquiries

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sunday and bank holidays: Closed

03450 505 062

Festive opening hours

  • 24 Dec: Closing at 12.30pm
  • 27 Dec: Closed
  • 29 and 30 Dec: Open 9am-5pm
  • 31 Dec: Open 9am-3pm

Book a telephone appointment

Book a telephone appointment with a member of our team

Application updates

  • Mon - Fri: 9am - 4.45pm
  • Weekends: Closed

03458 480 061

Festive opening hours

  • 24 Dec: Closing at 12:30pm
  • 31 Dec: Closing at 3pm

General enquiries

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sunday and bank holidays: Closed

03450 505 075

Festive opening hours

  • 24 Dec: Closing at 12.30pm
  • 27 Dec: Closed
  • 29 and 30 Dec: Open 9am-5pm
  • 31 Dec: Open 9am-3pm

Find a branch

Our branch colleagues are here to help. Find your nearest branch

Send us a query

Send an online query using our online form

Send a complaint

Let us know if something’s gone wrong. Visit our complaints page for more information