Mortgage payment difficulties

If you're in financial difficulty, it's important that you tell us as soon as possible. The sooner you get in touch, the more options you're likely to have.

Our friendly specialists are here to explore your options. We'll work together to make a plan that helps your mortgage feel more affordable.

Mortgage payment holidays

We don’t do mortgage payment holidays anymore, but there are other options available to try help get you back on track.

Reasons you might get in touch with us

We’re here to help you with whatever situation you have.

  • You’re experiencing financial difficulty
  • You’re experiencing a bereavement or difficult time in your life
  • You’ve missed a mortgage payment and need advice on your next steps
  • You’re worried you might miss a mortgage payment soon

Are you up to date with your monthly payments?

No, I've missed a payment

This is the place to get information and consider your options. Carefully read through our independent advice, commonly asked questions and next steps to make the right decision for you.

Yes, I'm up to date

If you're up to date with your payments, but still struggling, it's important to tell us as soon as possible.

Your property could be repossessed if you don't keep up your mortgage repayments.