You are here:

Non-visible disabilities

We care about non-visible disabilities and we’re here to make you feel comfortable when you get in touch with us. Find out how we can help you in branch, over the phone and at home.

We recognise the Hidden Disabilities Sunflower lanyard.

Here’s how we can support you

Coloured overlays

Our coloured overlays can be posted out to you for free. The transparent sheets of paper reduce glare and help with visual stress, making any letters or documents we send you easier to read.

Summary emails

We know there can be a lot of information to take in over the phone or in branch. We'll happily send you a summary email of everything we talk about, so you don't need to worry about forgetting anything.

Quiet spaces in branch

There are dedicated quiet spaces in branch for you to have a private conversation with one of our friendly colleagues. Give your local branch a call before you pop in to make sure we've got a space for you.

Find a branch

Tell us about your support needs

Email us

Let us know how we can help you by dropping us an email. Please include how we should contact you. You should only provide essential information. It’s important you protect your personal information. Visit the Leeds Building Society - Security page for more information.

By emailing us, you're consenting for notes to be added to your account(s) so we're aware of any action we may need to take to give you extra support. You can withdraw your consent at any time.

Our Privacy Policy sets out how we collect information and how and why we use it.

Call us

Get in touch with us to discuss any of your additional support needs. For any general online queries, see our log in and registration page.

03452 682 642

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sunday and bank holidays: Closed

Festive opening hours

  • 24 Dec: Closing at 12.30pm
  • 27 Dec: Closed
  • 29 and 30 Dec: Open 9am-5pm
  • 31 Dec: Open 9am-3pm