Log in and registration

Forgotten username

If you’ve forgotten your username or it isn’t recognised when you log in, follow these steps:

1. Go to the login page
2. At the bottom of the page select ‘I’ve forgotten my username’.
3. To make sure it’s you, we’ll ask for your name, postcode, date of birth and account number.

4. Once you've given us your details, check your email - this is where we’ll send your username.


Don't have a username?

If you don't have a username, you’ll need to register online with us.

Reset password

If you’ve forgotten your password or would like to reset it, follow these simple steps:

1. Go to the login page
2. Enter your username. If you can't remember your username, read the 'I've forgotten my username' section above. If you use a customer number to log in, you’ll need to contact us to reset your password.
3. On the password screen, select ‘I’ve forgotten my password’.

4. Answer your memorable questions.
5. Check your email – we’ll send you a link to reset your password.

We’ll post a welcome letter to you, which includes your 6-digit activation PIN, within 10 days of your account opening. Once you have it, enter your PIN after you’ve logged in to use all of the options on your online account. This PIN is valid for 30 days.

You can still fund your account before the PIN arrives. Log in and click on the ‘Make a deposit’ button for details.

Accessing your account online can save you time and put you in control of when you get this information. In most cases, once you've logged in, you can:

• Check your balance
• Change personal details, such as your mobile number, home address and email address
• Request withdrawals and transactions
• Reset your password
• Request reminder of username
• Change your memorable questions

How do I change my password?

1. Log in

2. Head to ‘Profile and settings'
3. Select ‘Change your password’

4. Enter your old password and your new password
5. You’ll get an email confirming your password has been changed.


How do I change my memorable questions?

1. Log in
2. Head to ‘Profile and settings'

3. Select ‘Change your memorable questions’

4. Enter your new answers

5. You’ll get an email confirming your memorable questions have been changed.

If you have a question about one of your accounts, you’ll need to follow these simple steps.

1. Log in

2. Click on ‘Send us a message’

3. Choose the account your query is about, select the 'Enquiry type' from the dropdown and type your message

If you want to access your accounts online when abroad, please call us on 03450 505 075 before you travel as you might not be able to access our website in some countries.