If you’re worried about visiting us in branch or reading any of the information we send you, we have plenty of options to help you.

Here’s how we can support you

Guide dogs welcome

You can bring your guide dog along to any of our branches.

Guides and tools

In branch we can offer you:

  • A free personalised signature stamp to be delivered to branch
  • A signature guide to show where you need to sign
  • A pen gripper
  • Magnifying glasses of different sizes
  • Clip boards to lean on


You can ask us to send your statements and other letters in braille.

Large print

Let us know if you’d like us to send your post in larger print.

Audio CD

Get in touch if you’d like any of your letters in an audio format.

Longer appointments

If you’d like to speak to us for a bit longer, you can contact us to book an appointment that suits you.

Useful links

Tell us about your support needs

Email us

Let us know how we can support you by dropping us an email. Don’t forget to tell us the best way to get in touch with you.

By emailing us, you're consenting for notes to be added to your account(s) so we're aware of any action we may need to take to give you extra support. You can withdraw your consent at any time.

Our Privacy Policy sets out how we collect information and how and why we use it.

Call us

03452 682 642

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sunday and bank holidays: Closed