Contact us
Please bear with us. We’re experiencing significant demand for our mortgages following the pandemic, and the lockdown earlier this year. The stamp duty changes have further increased this demand. We’re really sorry if this impacts your wait time. You can find our latest opening hours below.
We’re always happy to help. Here’s how to get in touch with us.
Ways to get in touch
What would you like to speak to us about?
Our head office address
- 26 Sovereign Street
- Leeds
- West Yorkshire
- LS1 4BJ
If you’re sending documents for your mortgage application, then you’ll need to use our secure email facility
Or you can fax us at 0113 225 7739.
We have two UK based Contact Centres, one in Newcastle and one in Leeds. In both centres, colleagues have a diverse range of skills, experiences and backgrounds. Find out more about our inclusive culture.
Send us your query
Fill in our enquiry form and we'll get back to you as soon as possible. If you're making a complaint, you'll find everything you need on our Resolving problems page.