Contact us

We're always happy to help. Here’s how to get in touch with us.

Ways to get in touch

What would you like to speak to us about?

All savings enquiries

03450 50 50 75

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: 9am - 5pm

Check your balance

To check your balance using our secure automated balance checker, call us on the number below:

03301 744 472

Open 24 hours a day


New mortgage enquiries

03450 50 50 62

  • Mon - Fri: 9am - 5pm
  • Sat: 9am - 2pm
  • Sun: Closed
  • Bank holidays: Closed

Changes to your mortgage

03450 50 22 30

(changes to product, holder and additional borrowing)

  • Mon - Fri: 9am - 5pm
  • Sat: 9am - 2pm
  • Sun: Closed
  • Bank holidays: Closed

Updates on your application

03458 48 00 61

  • Mon - Fri: 9am - 4.45pm
  • Sat & Sun: Closed
  • Bank holidays: Closed

General mortgage queries

03450 50 50 75

(including MPPI cancellation and amendments)

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: 9am - 5pm

To make a payment using our secure automated payment line, call us on the number below:


Make a mortgage payment

03300 081 604

  • Open 24 hours a day

Funeral Planning

0800 652 3345

24hrs, 7 days a week (including bank holidays)

What would you like to speak to us about?

All savings enquiries

03450 50 50 75

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: 9am - 5pm

Check your balance

To check your balance using our secure automated balance checker, call us on the number below:

03301 744 472

Open 24 hours a day

New mortgage enquiries

03450 50 50 62

  • Mon - Fri: 9am - 5pm
  • Sat: 9am - 2pm
  • Sun: Closed
  • Bank holidays: Closed

Changes to your mortgage

03450 50 22 30

(changes to product, holder and additional borrowing)

  • Mon - Fri: 9am - 5pm
  • Sat: 9am - 2pm
  • Sun: Closed
  • Bank holidays: Closed

Updates on your application

03458 48 00 61

  • Mon - Fri: 9am - 4.45pm
  • Sat & Sun: Closed
  • Bank holidays: Closed

General mortgage queries

03450 50 50 75

(including MPPI cancellation and amendments)

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sun: Closed
  • Bank holidays: 9am - 5pm

To make a payment using our secure automated payment line, call us on the number below:


Make a mortgage payment

03300 081 604

  • Open 24 hours a day

Funeral Planning

0800 652 3345

24hrs, 7 days a week (including bank holidays)

Our head office address

  • 26 Sovereign Street
  • Leeds
  • West Yorkshire
  • LS1 4BJ

 

If you’re sending documents for your mortgage application, then you’ll need to use our secure email facility

Or you can fax us at 0113 225 7739.

We have two UK based Contact Centres, one in Newcastle and one in Leeds. In both centres, colleagues have a diverse range of skills, experiences and backgrounds. Find out more about our inclusive culture.


Send us your query

Fill in our enquiry form and we'll get back to you as soon as possible. If you're making a complaint, you'll find everything you need on our Resolving problems page.