Accessibility and support
We’re here to support you and your needs. There’s a range of tools and services we offer to make your experience with us easier.
What's covered
Motor and mobilityTell us about your needs
You can inform us of the best way to get in touch with you for future reference. This can be helpful if you suffer from any of the following disabilities and require extra support relating to how we contact you.
By providing us with your preferred contact preference you're consenting for notes to be added to your account(s) so we're aware of any action we may need to take to give you extra support. You can withdraw your consent at any time.
Email us
Let us know how we can help you by dropping us an email. Please include how we should contact you. You should only provide essential information. It’s important you protect your personal information. Visit the Leeds Building Society - Security page for more information.
By emailing us, you're consenting for notes to be added to your account(s) so we're aware of any action we may need to take to give you extra support. You can withdraw your consent at any time.
customercare@leedsbuildingsociety.co.uk
Our Privacy Policy sets out how we collect information and how and why we use it.
Call us
Get in touch with us to discuss any of your additional support needs.
03452 682 642
- Mon - Fri: 9am - 4.45pm
- Sat and Sun: Closed
- Bank holidays: Closed
Motor and mobility
We want to make sure you feel comfortable when you visit us in branch. We’ve teamed up with AccessAble to help our members with disabilities find the information they need to know before they take a trip to any of our branches. See how we can support you getting to branch and how we can help while you’re there.
Check the accessibility of your nearest branch
Search for your nearest branch to check if it’s accessible:
Hearing and speech
If you need support when talking to us, whether at home or in branch, we can make our chat easier for you.
Here's how we can support you
In branch we can offer you:
Induction loop - All our branches have induction hearing loops for those with hearing aids to improve sound quality when talking to us.
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Longer appointments - If you’d like to speak to us for a bit longer, you contact us to book an appointment that suits you.
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Sign language interpreter - If you’re a British Sign Language user, you can talk to us via an interpreter.
Visual
If you’re worried about visiting us in branch or reading any of the information we send you, we have plenty of options to help you.
Here's how we can support you
A free personalised signature stamp to be delivered to branch
You can bring your guide dog along to any of our branches
A signature guide to show where you need to sign
A pen gripper
Magnifying glasses of different sizes
Clip boards to lean on
Send statements and other letters in braille
Send your post in larger print
Request letters in an audio format
Longer appointments
Useful links
Online accessibility
Many people find websites difficult to use due to the way they’re designed. We’re working hard to make information available to everyone. For those who use adaptive technology, we’re redesigning our webpages to make sure they’re as compatible with these systems as possible. This includes keeping text clear, improving layouts and tables and making sure links clearly describe where they go.
We’re rebuilding our website to meet the Web Accessibility Initiative (WAI) Content Accessibility Guidelines set by the World Wide Web Consortium (W3C). We’re always aiming to follow AA standards, which you can read about on W3C's website.
Here's what we're doing to improve accessibility
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Striving for AA standards - We want to do better than just a basic level of accessibility. Visit W3Cs website for more information on the standards.
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Feedback - We’re always looking to make our website more accessible, so if you see something that needs improving, let us know. digitalaccessibility@leedsbuildingsociety.co.uk
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Join our accessibility panel - If you have a disability, you can join our accessibility panel where we’ll reach out to you to take part in user research. uxresearch@leedsbuildingsociety.co.uk
Mental health
We understand that struggles with your mental health may make managing your money a bit more difficult. If you're feeling anxious about your finances, you're not alone - there are ways we can help.
Here's how we can support you
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We want to hear from you - If you find it difficult to ask for help, we want to reassure you that we’ll support you in any way we can. Get in touch with us and let us know how we can help you and when's best to contact you.
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Longer appointments - If you’d like to speak to us for a bit longer, you can contact us to book an appointment that suits you.
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Mortgage payment difficulties - You may find that you’re struggling to concentrate due to your financial situation. If you’re experiencing mortgage payment difficulties or you're worrying about saving, we’re here to help.
Useful links
Non-visible disabilities
We care about non-visible disabilities and we’re here to make you feel comfortable when you get in touch with us. Find out how we can help you in branch, over the phone and at home.
We recognise the Hidden Disabilities Sunflower lanyard.
Here's how we can support you
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Coloured overlays - Our coloured overlays can be posted out to you for free. The transparent sheets of paper reduce glare and help with visual stress, making any letters or documents we send you easier to read.
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Summary emails - We know there can be a lot of information to take in over the phone or in branch. We'll happily send you a summary email of everything we talk about, so you don't need to worry about forgetting anything.
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Quiet spaces in branch - There are dedicated quiet spaces in branch for you to have a private conversation with one of our friendly colleagues. Give your local branch a call before you pop in to make sure we've got a space for you.