We'll be doing some work on our website on Sunday 7 December which means you won't be able to log in, register, or apply online for a savings product between 7am and 7pm.
Because we value your feedback, we’ve created an online member community, TalkingPoint.
We want to know what matters to our members, so we can make life a little easier and our Society even better.
TalkingPoint is where you get to have your say. Here you can take part in quick polls, short surveys and member forums. In return, we'll show you how we've used your feedback to make real change happen.
Since 2015, members have helped us shape our savings and mortgage ranges, the way we talk to you, and how our branding looks. We’re a mutual, which means your voice counts. TalkingPoint is where it’s heard.
Sign up to TalkingPoint
It only takes a few minutes to join and share your thoughts.
Log in to TalkingPoint
Keep the conversation going with other members.
How we get your feedback
At Leeds Building Society, we believe it’s very important to know what our members think. This is why we’ve launched TalkingPoint [1], our online member forum. TalkingPoint gives members an opportunity to share their thoughts on topics including the Society, new products, and the financial sector in general.
All messages from TalkingPoint will be sent by email.
We're trying out a new way to get your feedback, so we can keep improving our service.
After calling us, you might get a short survey by text, or a quick follow-up call asking if you'd like to take part. It only takes around two minutes and includes up to five quick questions.
You can ignore the call or text if you'd rather not take part. The phone number we'll use is 0113 868 0352 and the texts will be sent from LeedsBSoc.
As a mutual, our members are important to our success. We want to know what you think so that we find out what we’re doing well and how we can do better.
The way we do this is through an independent research agency called Fineline, who carry out a monthly customer satisfaction survey with a number of our members. They’ll only contact you between 9am and 6pm Monday to Friday.
We'd love to hear your feedback so we can keep giving you the best service possible. And your response can be anonymous if you’d prefer. To find out more about Fineline, you can take a look at their website
[1]talkingpoint.leedsbuildingsociety.co.uk is a site operated by Verve Partners Limited (Company Number 6663787, whose registered office is situated at Work.Life, Bermondsey, 57 Tanner Street, London, SE1 3LE) on behalf of Leeds Building Society.
