Registration
Mortgage Extra is our new system that's currently only used for Limited Company Buy to Let applications. If you're looking to submit an application for any other mortgage type, you'll still need to use Mortgage Hub.
No, you'll need to register yourself. If you don't already have a Mortgage Hub account, you'll have to register there first.
Once you've registered for Mortgage Extra, you can log in using your email address and password.
Once you register for Mortgage Hub and Mortgage Extra, we're able to link our systems and send you regular emails with key information and product updates. We'll also be able to align your registration to your Business Development Manager.
When registering, choose 'Join the existing firm’ and type in your firm's name. If the firm appears on the drop-down list, select it and complete your Mortgage Extra registration. If your firm isn’t listed, go back a step and select 'Register at a new firm'.
In this case, please email registrations@leedsbuildingsociety.co.uk or call the Operations Support team on 0345 045 4050.
You can change your personal details by logging in to Mortgage Hub and clicking on 'Your details'. You'll be able to change your:
- Title
- First name
- Surname
- Email address
- Mobile number
- Landline number
- Trading address
Any changes made in Mortgage Hub will be updated in Mortgage Extra the following day.
Alternatively, please email the details you'd like to change to registrations@leedsbuildingsociety.co.uk.
To register, you'll need to use your own individual email address.
Please click 'Forgotten password' on the Mortgage Extra login page, or contact Mortgage Service Desk on 03458 48 00 61 if you have any questions.
To change your network or mortgage club details, please email registrations@leedsbuildingsociety.co.uk or call the Operations Support team on 0345 045 4050.
If you've moved to a new firm you'll need to re-register to Mortgage Extra with these details. If you haven't already signed up to Mortgage Hub, you'll need to register there first.
If you don't place any new business with us for a period of time, your Mortgage Extra and Mortgage Hub accounts may be made inactive. However, we'll email you with a link to re-register.
You'll need to re-register for both Mortgage Hub and Mortgage Extra.
There are a few reasons why we may not have approved your Mortgage Extra registration yet:
- Your email address may require validation. Please check your emails (including your junk folder) for an email from us with a validation link. If you can't find it, please enter your email and password on the broker login screen and click 'Resend email' for a new one. You may not have registered for Mortgage Hub. You'll need to register there first.
- We may still be waiting for information needed to validate your registration.
- The five days it can take us to complete the registration process may not have passed yet.
Please contact Mortgage Service Desk on 03458 48 00 61 if you have any questions.
User Roles
You can register in Mortgage Extra as a broker or an administrator.
Brokers are people who are qualified to give mortgage advice. They can:
- Start a new case
- Submit a Decision in Principle
- Submit a full mortgage application
- Upload documents
- Only see the cases they've submitted
Administrators can:
- View all applications submitted by their firm
- Upload documents
You can register as an administrator for Mortgage Extra. If you're not already registered with Mortgage Hub, you'll have to sign up there first.
If a broker has left a firm with ongoing cases that haven't been offered or are awaiting completion, the cases will need to be resubmitted.
If this happens, please exit out of the Mortgage Extra screen by closing the browser window. Then re-open Mortgage Extra in a new browser window and log back in.
Submitting a Case
No, Mortgage Extra currently only supports applications for Limited Company Buy to Let mortgages. For any other Buy to Let or residential lending, you'll need to use Mortgage Hub.
No, the total loan amount must be on one mortgage product.
All fees need to be paid before the application is fully submitted.
No, a fee refund would need to be requested by the broker. Refunds for services that haven't been received will be managed outside of Mortgage Extra.
You'll be able to see status updates for any submitted applications within the 'Retrieve an application' section. Mortgage Extra will tell you what stage the application is at. Please contact Mortgage Service Desk on 03458 48 00 61 if you have any questions.
Once an application is submitted you won't be able to make any changes in Mortgage Extra. If you need to make updates, please contact Mortgage Service Desk on 03458 48 00 61 to let us know what they are. The information will be passed to our Underwriters to work within our current SLA time frames.
No, you don't need to send in a signed declaration form when using Mortgage Extra.
No, the direct debit will be electronic and a signed mandate isn't needed.
No, the direct debit must be set up to come out of a business account for the limited company.
Mortgage Extra does not support mortgages held in personal names, you'll need to resubmit on Mortgage Hub.
The product won't be saved until you've fully submitted an application to us. If a product is withdrawn before you submit an application you'll need to choose another product from the current range.
Yes, the new account number will be shown on the first payment letter that the customer receives after completing.
There are two conveyancing options available to your customers – Joint Representation and Separate Representation.
If your customer chooses joint representation, they must select a solicitor from our approved panel* to act on behalf of Leeds Building Society and themselves. Your customer will be responsible for paying the chosen solicitor’s legal fees which are shown on our intermediary website.
Your customer also has the option of choosing separate representation where they can select a solicitor to act for them which is not on our approved panel, however they must also choose a solicitor from our approved panel to act for Leeds Building Society. We'll instruct the solicitor chosen to act for Leeds Building Society and your customer will need to instruct the solicitor acting for them. Your customer will need to pay both solicitors’ legal fees.
*We have an approved panel of solicitors for Limited Company Buy to Let applications, providing coverage across England, Wales and Scotland.
Decision in Principle (DIP)
A soft foot print will be used for the personal credit search at DIP however for the company a hard search is always conducted.
No you won't receive a DIP certificate, however you'll get a copy of the DIP illustration which will be saved in the documents section of the application.
We'll let you know if we're unable to accept an application. All other applications will be underwritten by our specialist team.
We're unable to appeal any DIP decisions where the decline is related to credit rules. If you wish to appeal any other decline decision, please get in touch with your Business Development Manager.
Keying an application
You're able to update personal information (such as name or address) after the initial DIP has been done. However, a new credit search won't happen until any fees have been paid and the case has moved towards submission. If we're unable to proceed with the lending and you receive a decline message, you'll need to contact us to arrange a refund of any fees paid.
If you need to update the company registered number, you'll need to resubmit the application.
Any other changes (such as to employment details) will need to be made in the 'new' stage. Any changes at this stage may result in an outdated requirement list being presented. In this case, your underwriter will be in touch once the application has been received for further documents.
Amending the submitted application
We won't ask you to amend any applications. If you need to make any changes, please leave a memo letting the underwriter know what needs to be amended.
No, where a new property is required a new application will need to be submitted.
No, If you have made any mistakes to the information on the DIP we recommend starting again.
Once a Mortgage Application has been fully submitted you cannot go back into the account to make any changes. If you need to update any information, please contact Mortgage Service Desk on 03458 48 00 61. The information will be passed on to our Underwriters and worked within our current SLA time frames.
You'll need to contact Mortgage Service Desk on 03458 48 00 61 if you wish to change the product. The information will be passed to our Underwriters and worked within our current SLA time frames.
We'll let you know what documents we need from you. As part of the underwriting process, extra documents may be requested.
Documents
Yes, you can upload documents in the 'Documents' section of the application form.
You can upload documents in the following formats:
- Microsoft Word
- Image files with extensions PNG, JPEG or JPG
The maximum file size is 20MB.
Where an application has outstanding case requirements you can upload miscellaneous documents. Within the 'Upload documents' section you'll see the case requirements list. Just below this, within the 'Application' section, you'll be able to upload miscellaneous documents. If there are no outstanding requirements please call us to provide the information.
You'll receive your offer by email. As part of our Green Pledge, we've made the decision to go paperless where possible. If you need a paper version of the offer document, you can request this.
Valuations
Physical valuations will be instructed on all cases. We'll arrange this once the fee has been paid and the case has been fully submitted to us. View our Tariff of Fees.
Procuration Fee
Procuration (proc) fees are paid to your mortgage club or network on the 15th of the month following completion.
Technical Troubleshooting
If you have any technical questions, please contact Mortgage Service Desk on 03458 48 00 61.
Please click on 'Forgot your password?' on the Mortgage Extra log in page to reset your password. If you're still unable to log in, please contact Mortgage Service Desk on 03458 48 00 61.
Please use Chrome, Firefox, Edge or Safari to access Mortgage Extra. Internet Explorer is no longer supported.
Contact us
Mortgage Extra is a self-service system, but we're happy to help should you need us.
For registrations related queries, contact the Operations Support team on 0345 045 4050 or email registrations@leedsbuildingsociety.co.uk.
For application queries contact please contact Mortgage Service Desk on 03458 48 00 61.
Please note:
Leeds Building Society only accepts mortgage applications from intermediaries where they are providing an advised sales service, with the exception of Buy to Let & Holiday Let applications. It is the responsibility of the intermediary to ensure that all applicable law including, without limitation, the Financial Conduct Authority rules on advised mortgage sales are complied with including, without limitation, the provision of adequate explanations.