Please note:

Let's ease the pressure

Get set for RIO

Your 3 step application

We’re here to help at every step of the RIO application process. The following 3 step guide takes you through the key stages and your BDM is always on hand to answer any questions or provide extra assistance should you need it.

Please note, any mortgage illustration must be viewed with the supplementary information.

1.The first thing to do is go through our RIO Guidance Notes with your client. This is part of our commitment to supporting you and your clients with clear information around RIO.

2.Next, log in to process a new Decision in Principle (DIP). Please bear in mind that:

  • if your client doesn’t have a term in mind, you should enter an illustrative term of 40 years
  • we also need details of income into retirement.
    1. If the customer is yet to retire simply complete the DIP as normal, entering the future income where indicated.
    2. If the customer has already retired, please note any future changes to income in the future changes section.

3.Take your client through their Mortgage Illustration along with the supplementary information and submit a full application.

Once the application’s been received, we’ll send a letter to your client summarising the points from the RIO information checklist you’ve discussed with them.

In order to continually improve our service we will contact your client after completion in order to get their feedback