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Our AGM 2023 results are now available

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2022 at a glance

In 2022 we delivered on our purpose to help our members save and own their own home, we helped create stronger, thriving communities and we played our part on the environment too. Here are just some of the highlights:

Supporting home ownership

  • We helped 42,500 people buy a home -including 18,000 first time buyers
  • Awarded What Mortgage’s ‘Best Shared Ownership Mortgage Lender’ seven years running (2015-2022)
  • Withdrew new lending on Second Homes as part of our commitment to supporting home ownership

Savings

  • We paid an average savings rate 0.50% above the rest of market average1
  • £80.5 million annual benefit to savers1
  • 85,500 new savings members joined us
  • Awarded the Fairer Finance Gold Ribbon for Savings for the fifth year in a row

Sustainable communities

  • Supported over 160 charities and community groups
  • £972,829 awarded to good causes this year
  • £209,292 raised for our charity partner, Dementia UK – taking the fundraising total since 2020 past £500,000
  • £228,791 awarded to 107 charities through the LBS Charitable Foundation, supporting vulnerable people in need of a safe and secure home
  • Delivered financial education sessions to 3,943 pupils in 29 schools
  • £108,000 raised for Ukraine emergency appeal

Trust and transparency

  • Awarded the Fair Tax Mark for the fifth year in a row
  • Financial Adviser Service Awards 5 stars for Mortgages and Cash Investment 2022
  • Institute of Customer Service ServiceMark accreditation for customer service in our Contact Centre
  • 93% member satisfaction rate2

Climate and environment

  • Certified as a carbon neutral company3
  • Helped our members borrow more on energy efficient new homes, through our Green Mortgages4
  • Planted 3,391 trees in partnership with Yorkshire Dales Millennium Trust
  • 100% of our waste diverted from landfill5

1 CACI’s CSDB, Stock, January to December 2022, latest data available. CACI is an independent company that provides financial benchmarking data for the retail cash savings market.

2 Overall customer satisfaction in a survey of 3,387 members from January to December 2022.

3 Scope 1 and 2 emissions, and selected Scope 3 emissions by Climate Impact Partners for our 2021 emissions.

4 Using detailed data about projected fuel bill savings for new build homes with an A or B EPC rating, we enabled members to borrow more than on an equivalent, less energy efficient property.

5 Includes waste arising from core business activities conducted through our head office and branch sites, which excludes items such as redundant IT equipment. Excludes waste from three of our branches that are part of a shared building.