Our 2024 highlights
Last year we did more than ever to put home ownership in reach of more people, generation after generation, while supporting communities that need a helping hand. Together, we achieved a lot.
Our AGM
2025 results
2025 results
Helping home ownership happen
- We helped 37,200 people buy a home, including 17,600 first time buyers
- Awarded What Mortgage’s Best Shared Ownership Mortgage Lender for the 9th year running
- Almost 1 in every 2 mortgages went to first time buyers
- We launched new mortgage ranges to help people onto and up the housing ladder – Reach Mortgages and Income Plus
Savings
- We paid an average savings rate of 4.13% – 0.79% higher than the rest of the market average§
- 119,100 new savings members joined us
- We invested in our branch network (including a new site in Solihull) and our digital services, giving members more ways to save in a way that suits them
Our communities
- Over £1 million awarded to good causes
- Over £340,000 given to 61 charities through our Foundation
- Over £130,000 raised for our new charity partner, Barnardo’s
- 240 charities and community groups supported
- Over 6,400 volunteer hours for good causes completed by our colleagues
Your Society
- A record-breaking number of members, almost one million of you#
- 94% member satisfaction rate†
- Trustpilot rating of 4.7 out of 5*
- £137.5 million in profit which we’re investing in our future
§ We paid an average savings rate of 4.13% compared to the rest of the market rate of 3.34%, January 2024 to December 2024. Rest of the market as defined in the CACI’s Current Account and Savings Database, Stock, including fixed and variable rates. CACI is an independent company that provides financial benchmarking data of the retail cash savings market.
# As at 31 December 2024 the Society membership was 991,734.
†Overall member satisfaction in a survey of 3,463 members from January to December 2024.
*Trustpilot rating correct as at 31 December 2024.