Our AGM
2025 results

• You became part of our highest-ever number of members – over one million.
• We partnered with StepChange, the UK’s leading debt advice charity, to provide free, tailored help if you’re struggling with debt.
• We started hosting free Fraud Clinics in all our branches open to everyone (including non-members), covering common scams including online banking and card fraud.
• We relocated our South Shields branch, where we celebrated not just a new location, but a brand-new look and feel.
• New-look passbooks to help savers manage deposits and withdrawals in a branch

• Our Harrogate branch got a fresh new look,
• To mark our 150th anniversary, we launched Fund 150, a charitable initiative giving our colleagues the opportunity to choose five charities to share £150,000 in funding, who each received a grant of £30,000.
• We became the first organisation ever to be re-accredited Gold in the Inclusive Employers Standard.
• Our latest ad campaign, which launched in September, put membership front and centre - focusing on the service we provide, our attractive rates and the feeling you get from being one of our members.
• We highlighted our opposition to Treasury plans to change the tax-free ISA allowances for savers.
• We hit the £350,000 fundraising mark for Barnardo’s, with donations from 2025 going towards the charity’s GAP Homes project to help young care leavers find a home after leaving care.

We did a lot for you and the rest of our members in 2025. And there’s lots to look forward to in 2026 too.

Major investment in systems – The biggest technology upgrade in our history will help us deliver products and support to mortgage holders and new and existing savers.

Savings in your pocket – You asked, so we’re making it happen. Our first mobile app is on the way.

Better branches – We’re committed to high street branches, so we’ll continue to invest in them.