Hearing and speech

If you need support when talking to us, whether at home or in branch, we can make our chat easier for you.

Here’s how we can support you

Induction loop

All our branches have induction hearing loops for those with hearing aids to improve sound quality when talking to us.

Longer appointments

If you’d like to speak to us for a bit longer, you can contact us to book an appointment that suits you.

Sign language interpreter

If you’re a British Sign Language user, you can talk to us via an interpreter.

Sign language interpreter

Useful links

Tell us about your support needs

Email us

Let us know how we can support you by dropping us an email. Don’t forget to tell us the best way to get in touch with you.

By emailing us, you're consenting for notes to be added to your account(s) so we're aware of any action we may need to take to give you extra support. You can withdraw your consent at any time.

Our Privacy Policy sets out how we collect information and how and why we use it.

Call us

03452 682 642

  • Mon - Fri: 8am - 6pm
  • Sat: 9am - 5pm
  • Sunday and bank holidays: Closed