Supporting members affected by coronavirus

Updated at 5.00pm on Friday 3rd July, 2020


At Leeds Building Society, we already have a number of options available which can help anyone experiencing financial difficulties.

Here's what's changing

For those members who are worried or may now struggle to meet mortgage payments because of coronavirus, we've made some changes.

Arrears fees waived: to make things a little easier, we've waived any arrears fees until the end of October

Repossessions suspended: in addition and for extra peace of mind, we won't seek possession of any properties during this period

Mortgage payment holidays: If you think you’ll have difficulty paying your mortgage due to coronavirus (COVID-19), we’re offering mortgage payment holidays for up to three months. A mortgage payment holiday is a break from paying your mortgage that won’t affect your credit rating.

Mortgage payment holidays are available to mortgage customers who may be impacted by coronavirus, plus buy-to-let landlords whose tenants are affected.

Information on mortgage payment holidays

Additional payments: some of our members may want to make extra ad-hoc mortgage payments. You can find more information about how to do this in our Help centre

You'll find more useful mortgage information available in our Help centre and helpful support in our Need help with your mortgage? guide.

Mortgage offer extension: looking to move home in the near future? You can now ask for a mortgage offer extension of three months. This makes your offer valid for nine months instead of six.

Should anything change within these three months which might make it difficult to pay your mortgage or the terms of your house purchase change significantly, get in touch. In line with industry guidance, we’ll work to help you manage your finances.

Applying for a mortgage offer extension: if your offer is due to expire within the next month, then call your mortgage broker or our Lending Service Desk on 03458 48 00 61.

Accessing your savings

In branch: please check before travelling to a branch, as it may need to close at short notice due to staff shortages. You’ll find recent updates about our branches on this page.

Here's where you can find a branch that's local to you. You may experience longer than usual wait times, however, due to less colleagues being able to work in-branch.

For elderly and dependent members
For those in need of extra support – such as elderly and dependent members – we’ve allocated two ‘quiet periods’ on weekdays in our branches. Between 10.30am to 11.30am and 2.30pm to 3.30pm, our colleagues will be focused on those customers who require additional help.

Online: depending on which type of account you have with us, there are a number of ways you can access your savings from home.

    • If you have an internet-only account, you can move funds to your nominated account online
    • If you're registered for online access, you can request a withdrawal by Faster Payment by calling our Contact Centre on 03450 50 50 75. Please bear with us, as we are experiencing a high numbers of calls at this time
    • If you have a branch or postal based account, you can request a withdrawal by Faster Payment by calling our Contact Centre on 03450 50 50 75

You'll find more useful savings information available in our Help Centre

Postal delays
Some of the companies handling our mail are experiencing delays in delivery times. This is due to staff shortages caused by coronavirus. Please allow a little extra time for any requested documents to arrive.

Staying safe from fraud

Regrettably, challenging times often provide additional opportunities for fraudsters. So it pays to be extra vigilant, especially at the moment. Now might be a good time to take a look at our guidance on how to Protect yourself against fraud.

Please keep coming back to this page for more updates as events change.