Create a username
Did you use a customer number the last time you logged in to your online account? Next time you'll be asked to set up a username and password.
To set up your new login details, simply follow these steps:
Step 1
Go to the login page and enter your 10-digit customer number
Step 2
To check it's you, we'll ask for your date of birth, surname and three characters from your password
Step 3
Confirm your contact details - you’ll need an email address and at least one phone number
Step 4
Enter the verification codes we send to your mobile (if you've provided one) and email
Step 5
Create your new username and password
Step 6
Set up your memorable questions - these help us make sure it’s you when you want to access your account in the future
Frequently asked questions
Your customer number is the 10-digit number you may have used to log into online services previously.
This is different from your savings account number, and you'll need to visit our log in and registration page if you don't know it.
No, your customer number doesn't expire, but after you've set up your new login details you won't need to use it again to log in.
To find out your customer number you’ll need to visit our log in and registration page. We’ll ask you to go through some security checks before we share your customer number.
Unfortunately you can't set up your online login details over the phone, but you can still view our log in and registration page for help if you're having trouble.
If you’ve forgotten your password, you can click ‘Forgotten password?’ once you’ve entered your username on the Log in page. Please see our log in and registration page if you need online support.
Your memorable questions will help you manage your account in the future. They help us identify you when you need to access your account.