Create a username

Did you use a customer number the last time you logged in to your online account? Next time you'll be asked to set up a username and password.

To set up your new login details, simply follow these steps:

Step 1

Go to the login page and enter your 10-digit customer number

Step 2

To check it's you, we'll ask for your date of birth, surname and three characters from your password

Step 3

Confirm your contact details - you’ll need an email address and at least one phone number

Step 4

Enter the verification codes we send to your mobile (if you've provided one) and email

Step 5

Create your new username and password

Step 6

Set up your memorable questions - these help us make sure it’s you when you want to access your account in the future

Go to login

Frequently asked questions