When a customer wants to change their name due to marriage, divorce or by deed poll, we need evidence in the form of one of the following documents;
Enrolled Change of Name Deed / Deed Poll (this should always be accompanied by photo identification such as Passport or Driving License and should be of a government issued document type ‘enrolled’ through the Courts and bear the old name signature accompanied by two witnessed signatures)
Civil Partnership Certificate
Written Statement of proof of change of name from a professional body e.g. solicitor (this should always be accompanied by photo identification such as Passport or Driving License and should be of a government issued document type ‘enrolled’ through the Courts and bear the old name signature accompanied by the solicitors signature)
(A Decree nisi is acceptable as proof of a change back to a maiden name if accompanied by a birth certificate)
No documents are needed to change the title on your account. You can choose to update your title to your preferred gender. It doesn’t matter if you haven’t had any medical or surgical changes. If you would like a gender-neutral title or identify as non-binary, we can change your title to MX. All the above changes can be made in our branches, or you can send your letter to:
Customer Support - Savings and Mortgages Leeds Building Society 26 Sovereign Street Leeds West Yorkshire LS1 4BJ
Please include your signature, name, address, account number and certified document copies with your request. If you don’t have online access, you can also pop into branch or contact us by telephone to request the change. You’ll need to bring identification if you visit a branch.
A certified copy is a copy of a document which has been confirmed as the same as the original by a recognised professional. They may make a small charge for this service. We will certify any documents we need for your application free of charge at any of our branches.
The following people can certify a document:
- Chartered & Certified Accountant
- Bank/Building Society Managers
- Post Office staff (certification service only)
- Commissioners for Oaths
- General Practitioner or Doctor
- Independent Financial Advisers
- Justice of the Peace
- Practising Solicitor
- A member of Leeds Building Society Staff
The certified copy document must include:
- Full name and occupation
- Company address and phone number
- Signature and the date
- Official stamp (if applicable)
- Statement below
Statement: ‘I confirm I have seen the original document and this copy is an accurate, unaltered and unedited replica of the original.’
To change your address for your savings account, you’ll need to log in to your online account and send a request to change your address. Once you’re in, head to ‘Personal Details’. You don’t have to wait until you’ve moved to let us know.
In this section you can also change your:
- Phone number
- Email address
- Memorable questions
If you have a joint savings account and the other holder’s details have also changed, they will need to log in and update their own information.
If you don’t have online access, you can also pop into branch or contact us by telephone to request the change. You’ll need to bring identification if you visit a branch.
To change your address for your mortgage account, you’ll need to send us a signed cover letter with the mortgage account number and details of your new address, as well as the reason for changing your address.
You can send your letter to:
Customer Support - Savings and Mortgages
Leeds Building Society
26 Sovereign Street
You can also scan a copy of the letter and email it to email@example.com, or pop into branch to request the change, bringing proof of your new address.
If we’re unable to match the signature from your letter to the signature we hold for your account, we’ll ask for proof of ID. We can use the following as proof of new address:
- Your driving licence
- A Council tax bill (for the current year)
- A solicitor’s written confirmation of the house move
- A bank or building society statement (from the past three months)
- A credit card statement (from the past three months)
- A utility bill or prepayment certificate (from the past three months).
If you have a joint mortgage account and the other holder’s details have also changed, they’ll need to send a separate letter to change their address.