• How do I change the name, gender and/or title on my account(s)?

    In most cases, all we’ll need to change the name on your account is a certified copy of a document that confirms your new name. This could be a marriage/civil partnership certificate or a Deed Poll.

    In rare cases we may need to see another document, but we’ll contact you directly to let you know.

    Similarly, we’ll need to see some identification to change the gender on your account. This could be your:

    • Passport
    • Driving license
    • Change of gender deed
    • Letter from a medical practitioner which confirms the change of gender is likely to be permanent
    • Sworn statutory declaration

    You can also show us a Gender Recognition Certificate if you have one, but this is completely optional.

    No documents are needed to change the title on your account.

    You can choose to update your title to your preferred gender. It doesn’t matter if you haven’t had any medical or surgical changes. If you would like a gender-neutral title or identify as non-binary, we can change your title to MX.

    All the above changes can be made in our branches, or you can send a letter to:

    Customer Support - Savings and Mortgages
    Leeds Building Society
    26 Sovereign Street
    West Yorkshire
    LS1 4BJ

    Please include your signature, name, address, account number and certified document copies with your request.

  • What is a certified copy?

    A certified copy is a copy of a document which has been confirmed as the same as the original by a recognised professional. They may make a small charge for this service. We will certify any documents we need for your application free of charge at any of our branches.

    The following people can certify a document:

    • Chartered & Certified Accountant
    • Bank/Building Society Managers
    • Post Office staff (certification service only)
    • Commissioners for Oaths
    • General Practitioner or Doctor
    • Independent Financial Advisers
    • Justice of the Peace
    • Practising Solicitor
    • A member of Leeds Building Society Staff

    The certified copy document must include:

    • Full name and occupation
    • Company address and phone number
    • Signature and the date
    • Official stamp (if applicable)
    • Statement below

    Statement: ‘I confirm I have seen the original document and this copy is an accurate, unaltered and unedited replica of the original.’

  • How do I change my address for my savings account(s)?

    To change your address for your savings account, you’ll need to log in to your online account and send a request to change your address. Once you’re in, head to ‘Personal Details’. You don’t have to wait until you’ve moved to let us know.

    In this section you can also change your:

    • Phone number
    • Email address
    • Password
    • Memorable questions

    If you have a joint savings account and the other holder’s details have also changed, they will need to log in and update their own information.

    If you don’t have online access, you can also pop into branch to request the change. You’ll need to bring proof of your new address.

  • How do I change my address for my mortgage account?

    To change address on your mortgage account, simply contact us.

    Unfortunately you’re unable to do this online, but our expert team will guide you through the process.

  • How do I change my email address and/or telephone number?

    The quickest way to change your email address and phone number is to log in to your account online. Once you’re in, head to ‘Personal Details’.

    If you don’t have online access you can contact us and we can amend these details over the phone.