• How do I make a complaint?

    We hope that we provide our members with a great service, but from time to time things go wrong. The simplest way to raise a complaint is to complete our secure contact form.

    You can also:

    • Pop into branch
    • Give us a call
    • Write to us at: Customer Liaison Team, Leeds Building Society, 26 Sovereign Street, Leeds, West Yorkshire, LS1 4BJ

    Our Complaints Team will investigate and respond as soon as they can, but this will be no longer than 35 days in most cases.

    If you remain unhappy with the outcome, you can refer it to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR within six months of our response. We’ll tell you about this in our letter.

    You can also use this complaints process to notify us of an MPPI related complaint.

  • How can I contact Leeds Building Society?

    It's easy to get in touch with us by either popping into your local branch, online or by phone. We’ll always be happy to help with whatever you may need. For all our contact details see our contact us page.

    To keep up to date with news on your Society, as well as the latest offers, competitions and useful hints and tips, you can sign up to our enewsletter. Simply visit our enewsletter sign up page and fill in your details. You can also follow us on Twitter @LeedsBS or on Facebook.

  • Where is my nearest branch?

    To find your nearest branch visit our Find a Branch page. Simply enter your postcode or town/city and search. You’ll find opening times and contact details of your nearest branch and information on the services they offer.

  • How do I make sure my Leeds Building Society emails don't end up in my spam/junk folder?

    You'll need to add us to your email contacts list. This is called all sorts of things like 'whitelisting' or adding a 'safe sender'. But basically, by adding us to your contacts you're verifying that our email address is safe and legitimate. That way you don't miss out on important updates and information.

    The process for adding a safe sender to your contact list is a little different depending on your email provider. If you're not too sure how to do this, the best thing to do is visit the Help Centre or FAQs section of your specific email provider.

  • How do I open a secure email on a mobile device?

    To open a secure email on a mobile device, you’ll need to download the Voltage Mail app from your device’s app store and follow the instructions.

    If you have any questions, email us at lbssecurecontactcentre@leedsbuildingsociety.co.uk or call us on 0345 0505 075.

  • How do I open a secure email on a computer?

    To open a secure email on a computer, find your email provider below and follow the instructions.

    If you’re using Gmail:

    1. Open the secure email in your Gmail inbox.

    2. Click the message_zdm.html attachment to open the attachment in your browser. You might need to scroll to the bottom of the email to see the attachment.

    3. Click the ‘Click to Read Message’ button. If you see a message that you’re submitting information to an external page, click ‘OK’.

    4. Follow the steps to enter your secure email login information and display the secure email.

    If you’re using Outlook:

    1. Open the secure email in your Outlook inbox.

    2. Click the message_zdm.html attachment in the email header.

    3. Click ‘Open’ to open the attachment in your browser.

    4. Click the ‘Click to Read Message’ button.

    5. Follow the steps to enter your secure email login information and display the secure email.

    If you’re using Yahoo Mail:

    In most cases, Yahoo Mail will download the message_zdm.html attachment and display it below the email body. Click the ‘Click to Read Message’ button, and click ‘OK’ if a warning message appears. You’ll be taken to a new window in your browser, where you’ll be able to sign and read the email.

    If the attachment doesn’t display correctly, or the ‘Click to Read Message’ button doesn’t work, follow these steps:

    1. Click the message_zdm.html attachment in the message header.

    2. Click ‘Open’ to open the attachment in your browser.

    3. Click the ‘Click to Read Message’ button.

    4. Follow the steps to enter your secure email login information and display the secure email.

    If you’re using another email application:

    1. Click the message_zdm.html attachment to open it in a browser.

    2. Click the ‘Click to Read Message’ button.

    3. If you have an account, verify it or enter your login details, then click ‘Sign in’. If you don’t have an account, enter your information to create one.

    4. Once you’re logged in, the secure email will display in the browser.

    If you’re having problems accessing the secure email, we can send a hard copy by post after we complete some security checks.

    If you have any questions, email us at lbssecurecontactcentre@leedsbuildingsociety.co.uk or call us on 0345 0505 075.