How do I make a complaint?
We hope that we provide our members with a great service, but from time to time things go wrong. The simplest way to raise a complaint is to complete our secure contact form.
You can also:
- Pop into branch
- Give us a call
- Write to us at: Customer Liaison Team, Leeds Building Society, 105 Albion Street, Leeds, LS1 5AS
Our Complaints Team will investigate and respond as soon as they can, but this will be no longer than 35 days in most cases.
If you remain unhappy with the outcome, you can refer it to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR within six months of our response. We’ll tell you about this in our letter.
You can also use this complaints process to notify us of an MPPI related complaint.
How can I contact Leeds Building Society?
It's easy to get in touch with us by either popping into your local branch, online or by phone. We’ll always be happy to help with whatever you may need. For all our contact details see our contact us page.
To keep up to date with news on your Society, as well as the latest offers, competitions and useful hints and tips, you can sign up to our enewsletter. Simply visit our enewsletter sign up page and fill in your details. You can also follow us on Twitter @LeedsBS or on Facebook.
Where is my nearest branch?
To find your nearest branch visit our Find a Branch page. Simply enter your postcode or town/city and search. You’ll find opening times and contact details of your nearest branch and information on the services they offer.
How do I make sure my Leeds Building Society emails don't end up in my spam/junk folder?
You'll need to add us to your email contacts list. This is called all sorts of things like 'whitelisting' or adding a 'safe sender'. But basically, by adding us to your contacts you're verifying that our email address is safe and legitimate. That way you don't miss out on important updates and information.
The process for adding a safe sender to your contact list is a little different depending on your email provider. If you're not too sure how to do this, the best thing to do is visit the Help Centre or FAQs section of your specific email provider.