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As a Society, we're committed to providing a great service to intermediaries and your clients. We’ve listened to your feedback and made the changes that will have the biggest positive impact on the way you do business with us. Read on to learn about some of the changes we’ve made to support you in the last year:

  • We strive to offer you a high-quality service. That’s why we’ve significantly improved our application to offer service, and continued to simplify our processes. More recently, we’ve also removed physical signatures and now instruct valuations on day one of the mortgage application process.
  • Continuing with our systems integration programme, we’ve connected Mortgage Hub with Mortgage Brain and Twenty7Tec, meaning less re-typing and potential for errors.
  • We remain committed to tackling climate change, and we’ve introduced our Residential and Buy to Let (BTL) Green Mortgage product ranges. These include a pilot to help homebuyers offset their property’s carbon emissions during their initial fixed rate mortgage term.

Continued commitments

  • Our award-winning* Shared Ownership range remains a key priority for us, as we help more people onto the property ladder.
  • We want to provide you and your customers with the right products, so we continue to offer Houses in Multiple Occupation, BTL, Interest Only and Retirement Interest Only mortgages.
  • Our experienced and committed Business Development Managers, and in-office Business Development Team, are on hand to help with any new business enquiries you might have.

We thank you for your continued support, and ask for a few minutes of your time to Vote for us.

THIS INFORMATION IS FOR USE BY FCA AUTHORISED INTERMEDIARIES ONLY AND MUST NOT BE DISTRIBUTED TO POTENTIAL BORROWERS.

*What Mortgage’s Best Shared Ownership Mortgage Lender six years running (2016 – 2021). MoneyAge Mortgage awards for Best Shared Ownership Lender.