Mortgage payment holidays

Updated at 5pm on Friday, 27th March, 2020

If you’re worried you may struggle to meet your mortgage payments because of coronavirus, a mortgage payment holiday may help.

What is a mortgage payment holiday?

A mortgage payment holiday is a temporary break for up to three months from paying your mortgage. It does not impact your credit file and you can choose between one and three months.

How do I apply?

If you do not need a payment holiday now but think you might next month, you do not need to register now. We will be leaving payment holidays open to our members over these difficult times and would encourage you to make your payments as normal and only contact us when you need to. We’re also working hard to develop an online application, and further information will be available on our website soon.

We understand that this is an incredibly challenging time for our customers and ask for your patience. We're dealing with extremely high numbers of calls and need to ensure we're prioritising the customers who need our help the most.

Should you need to register, here’s when to do so:

  • Whilst it is too late to register a payment holiday for March or 1st April, you can still register for later payments.
  • You can register a payment holiday up to 3 working days before the date of your next payment.
  • If your next payment is not due until after 12th April, you will be able to register your request from Monday 6th April.

We’ll continue to update this web page with information on mortgage payment holidays and how to apply.

Before you get in touch, just check which of the following applies to you:

  • If you’re up to date with payments (or less than 1 month in arrears), please contact our dedicated Mortgage Payment Holiday Support team on 0800 072 8738.
  • If you are already one month or more in arrears with your mortgage payments, payment holidays and other options are still available to help you. Please call our Mortgage Support team on 0800 072 9739 to find out more.

Lines are open Monday to Friday 9am until 5pm, and Saturdays 9am until 2pm (Mortgage Support Team until 12.30pm).

What happens at the end of the payment holiday?

  • Mortgage payments will start again after the payment holiday ends.
  • The total amount of interest you pay over your mortgage term will likely increase. However, there are options available to minimise this. We’ll send you more information about these options in your confirmation letter when your application is processed.
  • On a capital and interest mortgage? The capital not paid over this period will also still need to be repaid. We’ll send you more information about these options in your confirmation letter.
  • If you’re able to, you can make payments to your mortgage whilst on a payment holiday. To make either a full or part payment please use the following details: Sort code 40 64 38 and you will need the first 8 digits of your mortgage account number.

Who can apply?

Mortgage payment holidays are available to both mortgage customers and buy-to-let landlords whose tenants may be affected by coronavirus.

Is it right for me?

If you’re unsure a mortgage payment holiday is the right option for you, please call our Mortgage Support team on 0800 072 9739 to discuss your options.

Am I eligible?

You can apply for a mortgage payment holiday if:

  • Your finances have been affected by coronavirus
  • You have consent from everyone named on the mortgage

When will it start?

Where possible we will start your mortgage payment holiday from your next monthly payment. However, if your next payment is due in the next few days, your payment holiday may start the following month.