Your Society - Your Questions Answered

Here you'll find answers to some frequently asked questions. If you can't find the answer to your question you can contact us on 03450 50 50 75*, visit your nearest branch or email**

How can I contact Leeds Building Society?

It's easy to get in touch with us by either popping into your local branch, online or by phone. We will always be happy to help with whatever you may need. For all our contact details see our contact us page.

To keep up to date with news on your Society, as well as the latest offers, competitions and useful hints and tips, you can sign up to our enewsletter. Simply visit our enewsletter sign up page and fill in your details. You can also follow us on Twitter @LeedsBS or on Facebook.

Where is my nearest branch?

To find your nearest branch visit our Find a Branch page. Simply enter your postcode or town/city and search. You will find opening times and contact details of your nearest branch and information on the services they offer.

How do I change my personal details?

If you need to change any of your personal details that we currently hold, you can do this by giving us a call on 03450 50 50 75* or pop into your local branch. For some changes we may need proof, for example an address change or name change. We will be happy to guide you on what you need to do when you speak to us.

How do I find my sort code, account number and customer number?

For your reference here is our account number and sort code:

  • Account number: 12440040
  • Sort Code: 40-27-15

Good to know:

  • If you have a passbook, you can also find the sort code printed on the front page
  • Your account number can be found on your passbook or on any documents that you received when you opened your account with us
  • You'll find your customer number on any statement letter for your accounts

If you are unsure of how to find any of the above details, call us on 03450 50 50 75*, pop into your local branch or email**

How do I open a Savings account with Leeds Building Society?

You can open an account in branch, by post or over the phone. You can also open any of our online accounts online. To open an account you'll need proof of identification and address. Most saving accounts require a minimum deposit to open the account. These vary between different accounts and information on these can be found in the specific Product Terms and Conditions.

I have lost my online log in details, how can I be reminded of them?

If you have lost your online login details, don't worry, we can help. Call us on 03450 50 50 75* and we can reset your login details over the phone. Please be aware that you are unable to change or reset your online login details in branch or online.

What proof of identity/address do I have to provide to open an account?

If you are opening an account with us in branch, you will need to bring proof of your identity, such as a full UK or EU photo driving licence or a valid UK or EU passport.

For postal applications, you will need to supply a certified copy of one of the above forms of identity and an original utility bill which is less than 3 months old (a mobile phone bill is not accepted) and a cheque from your personal bank account.

For details of other forms of acceptable identification that you can provide, please contact your local branch (for branch applications) or call our Customer Helpline on 0113 225 7777* (for branch or postal applications).

See our next question for an explanation of what a certified copy of proof of identity/address is and how to get one.

What is a certified copy document and how do I obtain one?

A certified copy document is a photocopy of the original document which has been checked and approved by a recognised professional.

Those falling under the definition of ‘recognised professionals’ are;

Chartered & Certified Accountant; Bank/Building Society Managers, Post Office staff (certification service only), Commissioners for Oaths, General Practitioner/Doctor; Independent Financial Advisers, Justice of the Peace, a Practicing Solicitor or a member of Leeds Building Society Staff.

The certified copy document must bear the following statement ‘I confirm I have seen the original document and this copy is an accurate, unaltered and unedited replica of the original.’ The certifying party must ensure the certified document bears their; Official stamp;  Signed name in full;  Profession;  Company Address;  Phone No;  Date of certification. A document will not be accepted if any of this information is missing.

We recommend that you do not send original copies of passports or driving licences through the post.

If you have any queries, call us on 0113 225 7777* or visit your local branch.

How can I close my account?

If you would like to close an account you can do this in one of the following ways:

  • Visit your nearest branch: Please ensure that you bring proof of identity such as a UK or EU photo driving licence or a valid UK or EU passport.
  • By post: You can send us a letter stating the account you would like to close and confirmation as to how you would like us to return any funds held in the account to you, whether that be by cheque or transfer to another account. Please enclose your passbook if you would like us to update your passbook before closing your account. Please send this to:

Head Office Processing Team,
Leeds Building Society,
105 Albion Street,

I received great customer service, how do I let you know?

We hope that every time you come into branch or speak to us over the phone you receive excellent customer service. If you feel that any of our colleagues have gone above and beyond to make your experience with us special, you can nominate them for a reward. To nominate someone, simply go to our Nominate a Star page and fill out the form.

How do I make a complaint?

We hope that we provide our members with a great service, but from time to time things go wrong. The simplest way to resolve a complaint is to speak to one of our colleagues in branch. If they're unable to assist they'll give you details about who to contact. Alternatively you can call 0113 225 7777*, write to our Complaints Monitoring Team at the address below or email**

Complaints Monitoring Team,
Leeds Building Society,
105 Albion Street,

Ultimatley, your complaint may be referred to the Financial Ombudsman Service, Exchange Tower, Harbour Exchange Sqaure, London, E14 9SR.

What details do I need to make a mortgage payment or pay into my savings account?

You can use the following details to make a mortgage payment or pay money into your savings account:

  • Account number: 12440040
  • Sort Code: 40-27-15
  • Quote your 10 digit Leeds Building Society account number as the reference