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Identification with Mitek

There are times when we'll need to confirm your identity, such as account opening and fraud prevention checks. We have partnered with Mitek so we can check who you are safely and securely.

Why Mitek?

Mitek is a quick way for you to validate who you are, they use digital footprints, ID document authentications and facial biometrics to do this. We need to share your contact details with Mitek and they will share your identity verification information with us. They delete all of this information after the check is completed.

If you prefer, you can visit one of our branches instead.

Step 1

Take a selfie

The first thing you need to do is take a “likeness” selfie. All the instructions you need will be on your screen. Make sure the computer or mobile device you're using has a camera.

Image of a phone with Mitek Add a selfie page

Step 2

Photo ID

We also need an image of your photo identification. This can include:

  • UK, EU, EEA or Swiss Passport
  • UK Photo Driving licence (full or provisional)
  • EU, EEA or Swiss Member State Identity Card
Image of a phone with Mitek Add your Identity card page

Step 3

Proof of address

Finally, take a picture of a proof of your address. These can include:

  • UK driving license*. Full or provisional license, this can be a photocard or paper copy
  • Benefits agency letter confirming rights to state benefits
  • Solicitor written confirmation of house move
  • HMRC tax notification. This must not be a P45 or P60 and be dated within the last 12 months
  • Bank or building society statement. This must include the sort code and be dated within the last 3 months
  • Mortgage statement dated within the last 12 months
  • UK Council Tax Bil dated within the last 12 months
  • Utility bill or prepayment certificate dated within the last 3 months

* If you’ve used your driving licence as Photo ID, you won’t be able to use it as a proof of address.

Image of a phone with Mitek Add your PoA document