Payment Protection Insurance (PPI) explained
If your enquiry is regarding a PPI complaint please be assured we are doing all we can to register these as efficiently and quickly as possible. We will contact you in due course.
Making a complaint after 29 August 2019
If you didn't make a complaint about the sale of your PPI policy (or non-disclosure of commission) on or before 29 August 2019, you can only ask us to review your policy for either of the reasons below:
If there were exceptional circumstances that stopped you from complaining on or before 29 August 2019, you may be able to complain to us, or to the Financial Ombudsman Service, even though the deadline has now passed. The Financial Ombudsman Service has more on exceptional circumstances. Note the complaint will only be investigated if we agree that the failure to complain before the deadline was due to exceptional circumstances. Please call us on 03450 502 252.
Already made a complaint?
If you've already made a complaint before the deadline, we'll send an acknowledgement letter as soon as possible.
If you made an enquiry asking whether you had PPI before the deadline, and we find you had a PPI policy, we'll automatically open a complaint for you, so you don't need to do anything else to make a complaint.
If you've authorised a Claims Management Company to make an enquiry or complaint on your behalf before the deadline, we'll update them, so please contact them directly if you want an update.