How fraudsters can steal your details

Fraudsters will try to get hold of your information using many ways (such as email, phone and social media). Learn about the most common ways they may use, so that you can spot the early warning signs to prevent fraud.

Suspicious emails and text messages

Have you received an email or text message from someone you don’t know, or it appears to be from a well known company or organisation (such as your bank or building society ) asking you to follow a link to update or confirm your personal or financial details.

Beware it may be fraudulent - Do not click !

It may lead to a fake web page asking you to update or confirm your details, or even trigger the download of a virus onto your device, which will enable the fraudsters to get hold of your data.

These types of frauds are called 'Phishing' (via email) and 'Smishing' (via text message).

Things to watch out for:

  • If it creates a sense of urgency to force you to make a quick decision.

  • Scam emails often have messy layouts, poor grammar and spelling mistakes.

  • The sender’s email address may be unrecognisable or may not read as expected.

  • Requests for personal and/or financial information.

Quick tips to stay safe:

  • Don’t click on any links in emails/text messages you’re unsure about.

  • If you receive any message that appears to be fake from Leeds Building Society please report it to us. (All our genuine emails end as ''. There should never be another word or character added on, such as '').

  • Report any suspect emails or text messages via Action Fraud before deleting.

  • Keep your computer or mobile devices up to date with the latest anti-virus/anti-spyware software and ensure they are protected with a good firewall.

  • Never let someone you don't know access your computer or mobile devices, especially remotely.

  • Set up 2 factor authentication where possible to help prevent account takeover.

Suspicious phone calls

Have you received an unexpected call, posing to be from a genuine company urging you to act on something such as:

  • a problem with your account, asking for account details or you need to transfer money into another account;

  • you've won a prize and you are asked to make a payment to claim your prize;

  • asking you to download software to your device (which will enable them to gain access to your devices);

  • or telling you there is a problem with your internet and they need to log onto your PC remotely.

Beware, it may be fraudulent, so don't give away any of your personal or financial information!

This type of fraud is called 'Vishing'.

Things to watch out for:

  • Calls trying to persuade you to reveal your financial and/or personal information so they can gain access to your bank accounts.

  • Calls creating a sense of urgency to force you to make quick decisions.

  • Calls asking you for access to your PC.

Quick tips to stay safe:

  • Put the phone down if anyone asks for your full personal and/or financial details or to make a payment. We will never ask for your full passwords over the phone, email or face-to-face.

  • If you accidentally share any of your details, call the relevant company immediately by using a different phone to the one they called on. This is because fraudsters can also intercept your outgoing calls, even after you’ve ended their call.

  • Always check the person who called you is genuine by calling back the organisation on a number provided on their official website, preferably from a different phone to the one they called you on.

  • Consider installing a call blocker, offered by most communication companies, to prevent incoming calls from specific telephone numbers.

If you believe your account(s) with us or your personal information is at risk, please report it to us immediately.

Social media

Fraudsters may also use social media accounts to gain information about you.

They are known to hack social media accounts and ask for money.

They could also pretend to be you and make contact with your friends and family to persuade them to give money or their financial details away.

Quick tips to stay safe:

  • Fraudsters can get hold of your personal information (such as your date of birth, address, mobile number, family details) from your social media profile so think carefully before sharing information online.

  • Keep your profile private (the more private your profile the safer you are).

  • Only connect on social media with people you know in real life. Before accepting any new friend requests always check their identity, do not respond if you’re unsure.

  • Remember sometimes your friend's real account could be hacked and cloned by a fraudster. Don't respond if you're unsure, contact your friend directly.

  • If your friend/ family member asks you for your bank details or to make a payment, always make sure this hasn't come from a hacked account. Speak to them directly. Even reputable contacts can be compromised by a fraudster to encourage you to divulge information.

  • Regularly check the privacy settings on your social media sites.

Report Fraud

If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us please contact us to report it immediately.

We may monitor or record our calls for security purposes.

You can also report this to Action fraud on 0300 123 2040 (Lines open 24 hours a day.)

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